Multimedia flowcharts can induce an increase in CSAT while utilizing automated support. These basic yet advanced charts provide an informative and interactive interface that will educate and assist in any troubleshoot. Furthermore, a multimedia flowchart equipped with AGI and DNA (decision-nature architecture) technology enhances interactive customer service to reach new heights.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent
Multimedia flowcharts are the modern method of delivering information. These charts transcend paper and can exist in multiple forms of media, thus their name. This is a unorthodox yet very resourceful form of automated support. Multimedia flow charts are based on an interactive IT customer service model. Automated support can provide a passive and residual instructional platform.
Multimedia flowcharts equipped with DNA or (decision nature architecture ) are a perfect fusion of decision tree driven computer guides and interactive customer service experiences. Yonyx AGI Interactive guides are the most natural fit for non-linear information.
Comprehensive APIs incorporated with a wide variety of media, make this a superior form of automated support. Customer relationship software integrated in to CRM Handbooks are the premiere form of automated support.
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