What Does Yonyx Do to Actually Improve the Customer Experience?

In the complex world of customer support and technology jargon, it can be difficult to discern how a specific product or service will impact the customer experience. Let’s take a look at how Yonyx in particular provides a positive influence on the customer experience.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

24×7 Creative Customer Support

Your customers may be troubleshooting issues at all hours of the night, which means your helpdesk may not be fully up and running. Yonyx provides creative customer support solutions that are available to your customers day and night. As a result, any troubleshooting issue can be handled immediately and customers always have access to resources.

Automated Support & Customer Self Service

Customers are looking for a customer experience that includes automated support so customers can help themselves. Yonyx puts all the information in the clients hands through Agent Guided Interaction (AGI) which makes automated support possible.

Advanced Decision Tree Creation Techniques

To facilitate automated support, a decision tree is a great way to enhance the customer experience. Yonyx has streamlined the decision tree creation process so that you can provide customers with an easy-to-use customer support solution.

Social CRM Integration

Decision trees and automated support should not exist in isolation and customers often turn to social media when they have issues. Yonyx integrates these facets with your social CRM campaigns to optimize the customer experience.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree