Category: Automate Support
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Virtual FAQ Manuals – The New Decision-Tree Guide
Virtual FAQ manuals or virtual frequently asked question manuals, are a cutting edge innovation of automated customer support. Virtual FAQ manuals save customers time and energy. Sometimes the most basic questions have the most basic answers, customers can identify these resolutions and conflicts with ease using virtual FAQ manuals. Customers can access the virtual self-help desk…
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How Visual Flow Charts Increase Knowledge Base
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers, making them more keen and aware about the product and services they subscribe to. Yonyx…
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A Guide To Automated Support – FAQ Manuals vs. CRM Software
Automated support can be constructed in a variety of different ways. Two of the most common forms of automated support are frequently asked question or FAQ manuals and CRM software. Each means of automated support can host positives and negatives for different sets of clients. CRM software and the frequently asked question manual are two…
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A Guide To Troubleshooting: Help Desk vs. Decision-Tree
The virtual help desk and the decision-tree guide are the two most typical ways to attack any troubleshoot. Both are forms of interactive customer service and automated support, as a result these two interfaces host a slew of capabilities and distinct functions and features. Both the help desk and decision-tree have positives and negatives, here…
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Embedded Catalogs With Enhanced Content – Yonyx AGI Guides
A key feature of Yonyx AGI interactive guides are the fact they are embedded catalogs that come with a lightning fast landing page. As a result navigation of these various catalogs are simple and efficient. A Yonyx AGI Interactive guide with an embedded catalog is automated support made easy. Yonyx enables organizations to create multi-media flowcharts that provide customers an…
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Engage Customers through Computer Interactive Handbook
When customers make a call to customer support department, they expect the following things – Real persons on the other end of the line Engaging individuals that allow collaboration Non-scripted resolution process Faster and efficient solutions that work every time Remember, the bread and butter of a call center company is the customers. It is…
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Getting Customer Service Right through Service Design
The subject of improving and excelling at customer service will remain current for as long as there are companies who want to increase customer base and profits. This effectively means – forever! Companies know all too well that it is strenuous, more expensive and stressful to attract a new customer. On the other hand, retaining…
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Implementing an Ideal Interactive IT Booklet
There are several reasons why it is ideal to implement an interactive IT booklet in a call center company. However, there are also several considerations that you must look into before the implementation. Here we shall discuss these considerations so that you can fully maximize the benefits you can gain from an interactive IT booklet…
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Engaging Customers through Interactive Videos
Great customer service comes from achieving customer satisfaction through effectively engaging them is a subject that has been and continues to be widely discussed. It is established as one of the prime reasons, for customer loyalty and also as a reason for a customer to walk out the door. Customer satisfaction is reified mainly from…
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Getting Things Done with Installation Interactive Software
The number one enemy of call center agents is repetition of mundane tasks. To alleviate this problem, the company must implement an installation interactive software, which will make the burden a lot lesser. How will an installation interactive software help get things done in your call center company? 1. It helps make the resolution process…