Category: Customer Service

  • Make a Decision Tree

    In the fast-paced world of customer service, quick, consistent and accurate decision-making is a critical requirement that can make or break the customer experience. Decision trees serve as powerful tools for both call center agents and customers engaging in self-service, providing a structured framework for navigating through various scenarios efficiently. As such trees grow in…

  • How to make a decision tree?

    How to make a decision tree?

    An  interactive decision tree is a visual tool that helps call center agents by mapping out customer interaction pathways. Agents use such trees to guide them through business processes, thus providing a structured approach to resolve issues efficiently and choose the next best action based on the circumstances. In this article, we’ll walk you through…

  • Yonyx – Category Leader for Decision Support Software

    Yonyx – Category Leader for Decision Support Software

    Yonyx has been chosen as a category leader for decision support software in GetApp’s latest Category Leader report for 2023. Decision Support software facilitates the decision-making process by helping to prioritize objectives, evaluate alternatives and simulate results. Yonyx interactive decision tree platform enables subject matter experts at large Enterprise organizations to create decision trees. Customer…

  • What is ChatGPT Magic vs. Power of Decision Trees?

    What is ChatGPT Magic vs. Power of Decision Trees?

    ChatGPT is essentially a digital brain on steroids. No limbs, neck, or torso – just brain! It is an amazing brain with general knowledge obtained from all books, web pages, or documents available on the internet. We all have such friends whom we think of as human encyclopedias, as they seem to know something about…

  • Flowcharts Help to Visualize and Simplify Communication

    Flowcharts Help to Visualize and Simplify Communication

    Image by jannoon028 on Freepik “The Future Belongs To The Competent. Get Good, Get Better, Be The Best!” – Brian Tracy Communication operates at the heart of modern civilization. It represents the definitive factor that animates the growth of civilizational processes across generations. When expressed through writing, the spoken word, sign language, gestures, diagrams, and…

  • Understanding How to Make a Flowchart in Word

    Understanding How to Make a Flowchart in Word

    Image by onlyyouqj on Freepik “The first time you say something, it’s heard; the second time, it’s recognized; the third time, it’s learned.” – John Maxwell Design sense and the spirit of exploration comprise core inputs into the creative process. The modern designer can embark on a variety of creative journeys, as a means of…

  • Effective Business Planning and Execution with Flowcharts

    Effective Business Planning and Execution with Flowcharts

    Image by creativeart on Freepik “Good business planning is 9 parts execution for every 1 part strategy.” – Tim Berry Contemporary business enterprises represent complex, multi-level undertakings. Commentators and observers regard the modern enterprise as phenomenon that requires intelligent steering, investments of the intellect, the harnessing of commercial wisdom, the accrual and deployment of experience,…

  • Flowcharts Help with Assigning Tasks and Responsibilities

    “You can’t escape the responsibility of tomorrow by evading it today.” – Abraham Lincoln Civilization – and its undulating narrative – represents an ongoing multi-dimensional project, a collective endeavor powered by the energies of many souls. The modern organization represents a microcosm of civilizational processes, peopled as it is by many layers, mechanisms, individuals, and…

  • Following Flowchart Rules to Create Better Diagrams

    Following Flowchart Rules to Create Better Diagrams

    Photo by Christina Morillo “There is an exception to every rule.” – Proverb Diagrams can represent creations of whimsy or linear outcomes of structured thought. The idea of the modern diagram is also a product of the human intellect. It works in pursuit of solutions that impact different domains of human endeavor. Each instance of a…

  • Why Flowcharts are Beneficial for Future Planning

    “By failing to prepare, you are preparing to fail.” – Benjamin Franklin The passage of time presents a universal constant that dominates every discourse on this planet. Human beings operate in the proverbial here and the now, or a microcosm of the present moment – and hence, the species can work to mold/influence the flow…