Category: Troubleshooting
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Unleash the Power of Decision Tree Analysis in Your BPO or Call Center
Decision trees are crucial tools which help one choose between several courses of action(s). Decision trees present an effective structure within which you can layout options and postulate possible outcomes of choosing any of the options suggested. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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How To Create Effective Interactive Troubleshooting Guides
Your customers can gain a lot if you invest in better troubleshooting guides in your business. These guides should not be stale or obscure; neither should they be boring or vague. Consistently create interactive troubleshooting guides that are properly researched, written and efficient. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Top Benefits of Interactive Troubleshooting In Your Call Center
Customer care in most software telecom industries can be handled by customers themselves if they have the right resources. Yet, the leading cause of the swelling care operational budgets could mean that most telecoms don’t really have a grip on self service. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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How to Make Troubleshooting Telecoms and Software Easy
Software and other telecoms are quite challenging to deal with especially when they turn faulty or stop to function as they are supposed to. More so, for non technical customers, faulty software or telecoms can mean anguish to running customer care agents- in some cases, buying a replacement which is wasteful. Yonyx enables organizations to…
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Multimedia Flow Charts – Robust IT Interactive User Manuals
Multimedia flow charts are robust IT interactive user manuals, filled to brim with exquisite detail and enriched information. The multimedia flow chart is an evolution of the visual flow chart. Multimedia flow charts have become a twenty-first century commodity which now feature graph database as a backend. These devices have created new methods to stimulate,…
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A Guide To Interactive Customer Service – Flow Charts vs. Call Centers
Interactive customer service employs a variety of methods and strategies to address customer support and troubleshooting needs. Two of the devices most frequently utilized are the visual flow chart and virtual call center. Both flow charts and call centers are resourceful in their own way. Here are the positives and negatives to each: Yonyx enables organizations…
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A Guide To Automated Support – FAQ Manuals vs. CRM Software
Automated support can be constructed in a variety of different ways. Two of the most common forms of automated support are frequently asked question or FAQ manuals and CRM software. Each means of automated support can host positives and negatives for different sets of clients. CRM software and the frequently asked question manual are two…
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A Guide To Troubleshooting: Help Desk vs. Decision-Tree
The virtual help desk and the decision-tree guide are the two most typical ways to attack any troubleshoot. Both are forms of interactive customer service and automated support, as a result these two interfaces host a slew of capabilities and distinct functions and features. Both the help desk and decision-tree have positives and negatives, here…
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Comprehensive API and DNA – The Keys to the Knowledge Base
Data can be stored and utilized in a variety of ways. Yonyx utilizes three different strands of information technology to provide customers with the content they need to enhance their troubleshoot or self-service. These three forms of data are: comprehensive API, DNA or decision-nature architecture and knowledge base. Each of these are interconnected yet work…
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Spark Customer Joy with Interactive Decision Trees in Self-Service
The decision tree makes self-service, including self-learning easy. However, when you use interactive decision trees in your self-service platforms, you can spark happier customers, satisfied clients and less burdened customer service agents. Use embedded multimedia The use of multimedia such as videos, pictures, and links can make a good decision tree driven guide more interactive…