Select Page

Commercial organizations often embark on ambitious plans and roadmaps in a bid to expand business operations and enhance market share. The very nature of free trade mechanisms and competitive open markets also drives such organizations to offer top-notch customer service. A crucial aspect of such initiatives is manifest in “customer self-help” mechanisms. Designed to enable customers to troubleshoot the performance of various products and services, these mechanisms operate through company websites and toll-free customer service telephone numbers. Flowcharts can help business organizations to create elaborate customer self-help mechanisms. These diagrams can define the various points of intervention in the interests of reinforcing the concept of customer self-help in the modern world.

Business operators can use flowcharts to depict the flow of customer self-help actions and mechanisms. These flowcharts can depict vendor answers to frequently asked questions pertaining to customers’ use of a new product or service. For instance, the manufacturer of vacuum cleaning machines and appliances can design a flowchart in the interests of boosting the customer self-help mechanism. Such a flowchart can depict the workings of vacuum cleaners in a granular manner. Each point of customer confusion must be elaborately addressed to help the average customer gain a clear picture of the machines’ operation. The inputs to design such a flowchart can stem from previous customer queries; the manufacturer can select the most repeated questions and design the flowchart to respond appropriately. In addition, the flowchart can bear customer service telephone numbers as an extension of the enterprise to satisfy questions.

Modern flowcharts are essentially digital diagrams that can be leveraged to boost the cause of customer self-help. Every business operator can design flowcharts to inform and educate customers. These diagrams can train customers in the do’s and don’ts of using a certain product. For instance, a manufacturer of domestic cleaning fluids can design flowcharts with the intent to educate customers on the safe use of such products. Domestic cleaning fluids must be handled with care and applied with caution in order to obtain the best outcomes. Therefore, a flowchart can inform customers on the types of surfaces that are best suited for such cleaning fluids. Expensive woodwork may remain exempt from the application of such products. Similarly, kitchen counters may remain off limits. The flowchart can stress the importance of using the correct measure of cleaning fluids for targets such floors of living rooms. The diagrams can also specify the proportion of diluting the cleaning fluids with clean water in order to create the ideal cleaning solution. In light of the above, we may state that flowcharts educate customers while promoting customer self-help mechanisms.

Manufacturers of consumer electronics devices often operate in markets situated far from their home jurisdictions. Consumer electronics products incorporate delicate circuits and mechanisms and hence, must be handled with care. For instance, a manufacturer of smartphone devices can choose to design flowcharts to reinforce the concept of customer self-help in modern times. Such a flowchart can operate at multiple levels; it may be printed on paper enclosed inside the product packaging. The various steps in the flowchart can act as an instruction manual designed to help customers to understand the product and handle it with care. In case of a broken screen, the flowchart can outline the steps to remedy the problem; these steps may prescribe a visit to a consumer service center. In case the product is malfunctioning, the flowchart may instruct consumers to send it to the manufacturer for replacement or servicing. The added value in these flowcharts stems from the fact that consumers may refer these diagrams at any stage of the product’s life cycle. This illustration amply demonstrates the efficacy of flowcharts in upholding the cause of customer self-help.

Service providers can create brief flowcharts that can be imprinted at various stages of service delivery. These flowcharts can be brief diagrams that have immense value when customers are negotiating a certain stage of a service. For instance, a commercial airline service operator can choose to affix a printed flowchart on each seat of a passenger airplane. This flowchart can instruct fliers on the proper use of the collapsible tray that faces each customer seated inside an airplane. Similarly, flowcharts imprinted on overhead bins can inform customers on the best plan to engage with such storage spaces. Brief diagrams imprinted inside the washrooms on board an aircraft can instruct passengers on the mechanisms available inside such spaces. These flowcharts are useful in the cause of customer self-help and enable the airline to save time and effort for cabin crew personnel.

Brands and businesses may consider the use of flowcharts to enable customers to develop a fine appreciation of a certain product or service. Flowcharts can warn customers of impending malfunction inside a gadget or home appliance. For instance, a manufacturer of kitchen appliances can design flowcharts to instruct customers on the proper use of such appliances. The flowchart is designed to promote customer self-help by underlining the points of caution in gadget operation. The said diagram can instruct users to stop using the appliance in case it overheats following continuous use. The essential point is that overheating is a warning signal and continued use of the appliance may result in a breakdown. Such a situation may necessitate expensive repairs. Similarly, the flowchart can instruct customers that buy a washing machine on the ideal wash loads for their device. Overloading the device may spark an electrical fire or shorten its intended life span. Therefore, the flowchart is a useful mechanism that educates customers about the performance limits engineered into a consumer durable appliance. These illustrations underline the efficacy of using flowcharts in perpetrating customer self-help paradigms.

Digital technologies offer immense, yet to be unearthed, potential for customer self-help. Software developers are working on certain systems that aid customers with voice prompts linked to flowchart diagrams mated with artificial intelligence modules. This re-invention of customer self-help technologies may boost business profitability and create new means for businesses to interact with their customers. A possible scenario may see customers interacting with smart home gadgets and appliances through voice prompts generated by said products. The flowchart may be invisible in this case, coded into the circuits that power the operation of these gadgets and appliances. The flowchart helps the customer to troubleshoot through the voice prompts, thereby enabling a new dimension in customer convenience and machine interaction. We note such advanced technologies were once the preserve of aircraft cockpits; however, the democratization of technology has enabled a marked uplift in the capabilities of customer self-help processes.

These are some of the instances of using flowcharts to develop the domain of customer self-help in the contemporary world. Flowcharts and digital diagrams represent some of the most evolved aspects of customer service because they compress significant volumes of technical information into easy-to-understand diagrammatic representations. The evolution of flowcharts may enable businesses to build additional heft into their customer interaction mechanisms, thereby transforming staid processes into lively interactions. Better self-help mechanisms may assist businesses to create newer products and services. In addition, digital technologies may enable businesses to harvest additional information pertaining to customer tastes and requirements. This eventuality may help architect a new era of customer service.

Let us help you evaluate.

Start your 30-day free trial. No credit card required. No strings attached. Sign up for a demoStart a trial