“Marketing is now a process of creating long-term engagement with audiences. Marketing is shifting from talking and focusing on transactions, to engaging with people and building meaningful, life-long, and personalized relationships,” – SnapApp.com
Modern civilization thrives on technology and its many applications. Every aspect of human life is dominated by the use of technology. The global Internet is one of the best instances that demonstrates the truth in these statements. Brands, businesses, and their customers are increasingly congregating in cyberspace, sparking innovations, and driving the consumer trends of the future. Consequently, e-commerce has established a solid beachhead in consumer markets. Pursuant to this, business enterprises are building long-term audience in their quest to expand the remit of their activities. We will examine some of the methods that enable commercial organizations to achieve this goal.
Systematic action that develops and reinforces brand awareness can help businesses in building long-term audience. Every business organization must appreciate the fact that brand awareness is key in the saturated markets typical of modern times. Therefore, business organizations should invest time and effort in both online and offline activities that help in building long-term audience. In terms of online endeavors, a brand can establish a flagship website, create certain apps for its consumers, and make stellar customer service central to its corporate ethos. This reliance on the cyber medium ensures that the brand will broadcast its presence to countless customers and business prospects. These cyber properties also enable the brand to engage with customers, thereby registering progress in terms of building long-term audience.
Modern online audiences are time-deficient entities, but interesting and engaging content should help commercial operators to attract their collective attention. Brands and businesses can commission the creation of interesting video content in the form of video blogs for online consumption. We note this trend is entrenching itself as more and more customers use broadband connections in the form of mobile and desktop systems. This tactic is essentially long-drawn, but helps corporate entities in building long-term audience. The significance of such actions extends beyond mere numbers. An engaged audience is more likely to respond well to corporate initiatives. This audience also represents a captive market for a brand or business.
Brands can elect to develop long-term relationships with their audiences through ‘influencer’ podcasts. This approach enables commercial entities to create and expand their share of mind space among the legions of modern customers. For instance, a fashion brand can choose to deploy this device as part of its efforts in building long-term audience. We note that online technologies drive podcasts. Therefore, this technique represents a cost-efficient means of delivering value to online audiences on a regular basis. The said podcasts can instruct fans and followers in the use of fashion products, sensitize them to the importance of top-notch branded merchandise, and create awareness about the styles of the season. We may state that this technique enables said brand to grow its online following and expand its customer base in the real world.
Blogs and email-driven newsletters help businesses in building long-term audience. These devices are products of the Internet and can deliver a corporate message. This tactic also enables a brand or business to interact regularly with its clientele. For instance, an online search engine can choose to use blogs to keep its followers updated on the various aspects of its technology. The upgrades may be cosmetic or substantial; but the blogs and email newsletters help the business to connect with every individual customer. This is critical because businesses that build a long-term audience gain significantly in terms of brand recall and earn the goodwill of consumers.
Customer empowerment is an important component of building long-term audience. Every brand that chooses to dominate its online environment should make a distinct effort to invite feedback from its audiences. This enables the clear flow of two-way communications and boosts public confidence in the brand. Further, customer feedback can help to create new products and services that can deepen customer engagement. Members of an online audience can be impressed by the fact that a corporate entity values their opinions. This enables the brand or business to win and retain the goodwill of customers.
Online audiences often use an Internet browser to commence their online sessions. Therefore, commercial operators should consider the use of browser-based ‘push’ notifications to engage online audiences. The various Internet presences of a business include websites, blogs, videos, social media handles, etc. Each of these can be configured to trigger a ‘push’ notification when online audiences log into the Internet. We note that such tactics boost awareness and enable brands in building long-term audience.
Social media technologies can help brands in building long-term audience. This tactic hinges on the fact that an enormous number of modern consumers are active on social media platforms. A business organization can therefore use online technologies to track visitors to its website and connect through social media handles. This technique can add significant numbers of fans and followers to a business enterprise. The large numbers can be treated as a marketing base for new products and services. That said, we note that a business enterprise can also tap its online audience to test the waters prior to executing major market decisions.
Curated online content offers significant gains when businesses are building long-term audience. This tactic is premised on the fact that consumers and customers have attained hyper connectivity through their mobile devices. Therefore, top-notch curated content from all points of the Internet will likely attract customer attention and help companies build an online community. Specific topics, exclusive content, and standalone pieces can help businesses in building long-term audience. The outcomes can include higher customer engagement levels and a sustained commercial relationship with masses of customers.
Speaker engagements that feature prominent public personalities can help brands in building long-term audience. This tactic hinges on the celebrity status of a speaker that chooses to communicate with audiences for a fee. The live recording, when streamed over Internet channels, bears the potential to reach millions of online consumers. Regular speaker engagements enable a brand to retain a high-profile image in the minds of their consumers. Live audiences at the venue can engage in Q&A with the speaker, thereby animating the entire exercise. We note that this tactic is also useful from a branding and marketing perspective.
Contests that confer gifts and freebies are useful in corporate efforts that seek to build a long-term audience. This tactic serves to ignite customer interest through the promise of promotional gifs and freebies. Naturally, a large number of participants may indicate their interest in these contests. The sheer quantum of online attention enable a brand to accomplish its primary objective of attaining public participation. Additional members may participate in subsequent editions of these events, thereby helping a business to build long-term audiences.
In the preceding paragraphs, we have examined some of the techniques that enable businesses to build long-term audiences. The members of such audiences are important in this age of the Internet because they can amplify corporate efforts to reach wider audiences. Every brand or business must realize that audiences do not materialize out of thin air. Audiences must be built from the ground up; perseverance and intelligent application can help businesses to attain such goals.