You’re passionate about delivering excellent customer service, and you strive to do so everyday. Yet, some of your employees may not be on board with this mission, for whatever reason. They may not have the tools necessary to provide sterling customer service, or they may flat out not care. How do you handle these situations? This blog post will take a quick look at this issue.
For those who don’t care about the customer experience, you can try to motivate them. They may not care because they may not know how to provide good service, so give them the tools to do so. This also goes for the employees who care, but don’t have the knowledge. You can encourage them to read blogs, such as this one, to sharpen their customer service skills. If possible, you can work with them one on one in a customer experience situation. You can monitor their actions and provide constructive feedback. You can reward them for going above and beyond for customers as well. Your employees are one of the public faces of your business, and giving them the tools to provide good customer service ensures this face is a good one.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
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