Embedding / Integrating Landing Page, Catalog, and Yonyx Interactive Guides
Yonyx guides are published by embedding an individual guide or a collection of guides in your intranet or web portal page. You can also render the guide content from your web pages by accessing iteratively via Yonyx API.
A Yonyx Interactive Guide presents information to users one guidance step at a time. Each guidance step consists of incremental guidance with a follow-on question that has one or more possible user responses. User follows incremental guidance & answers the follow-on question contained by choosing one of the possible user responses to traverse to the next guidance step.
Yonyx provides a responsive user interface for user traversal of guide. Through integration with your CRM/Helpdesk system – a user traversing a guide can create a helpdesk ticket directly from the guide.
Each traversal by an agent or customer – in case of customer self service guides, is captured in the graph database and associated with a unique identifier, date/timestamp when it began, the resolution pathway traversed & the amount of time spent at each step along this pathway.
Yonyx enables you to create decision tree driven interactive guides for customer service. Yonyx solution however is implemented on a foundation of a graph database structure that does not have the limitations of a traditional decision tree (click here to learn more about this distinction).