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Plan Type

Junior

Professional

Executive

Enterprise

Internal Users – Agents, Authors, Analysts, Admins
(per user per month)

$11

$17

$22

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External Incidents (Optional)
(per incident)

$0.15

$0.20

$0.25

Contact Us

Plan Specific Features

Features

Junior

Professional

Executive

Enterprise

Enterprise Data Integration Support R
URL Branding R
Single Sign-on Integration R R
Tag Search Integration with CRM systems R R
CRM Integration – OneClick Transcript for Internal Users R R R
CRM Integration – Case Creation from Self Service Guides R R R
Clone Guides (All Authors) R R R
Search Tab in Landing Page R R R
Features Available Across All Plans

Author View

Junior

Professional

Executive

Enterprise

Unlimited number of Guides R R R R
Map View – Automatic drawing of decision networks R R R R
Decision Network foundation R R R R
Powerful Editing in Map View R R R R
Popularity based vs Fixed Order R R R R
Comprehensive HTML Editor R R R R
Expand & Pan across guide R R R R
Interactive Slide View R R R R
Embed Images (CDN Enabled) R R R R
Embed Videos R R R R
Include Hyperlinks R R R R
Author notes to self R R R R
Search Across Guide in Map View R R R R
Find Leaf Guidance Steps R R R R
Find Orphan User Responses R R R R
Cumulative Traversal Analytics R R R R
Archive & Restore Guides R R R R
Multiple Co-Authors for a guide R R R R
Insert Flags – Breadcrumbs for nodes reviewed R R R R
Hidden User Responses R R R R
Insert Redirect from Leaf Node to Landing Page, Catalog or Guide R R R R
Resolution tracker for Agent feedback R R R R
Languages Supported – LTR & RTL R R R R

User View

Junior

Professional

Executive

Enterprise

Unlimited Internal Incidents R R R R
Configurable Branding of guides – fonts/colors/size/logos R R R R
Responsive view, Compatible with all Browsers R R R R
Mobile compatible R R R R
Embeddable Guides R R R R
Embeddable Catalogs R R R R
Embeddable Landing Page R R R R
Tags based Search from Landing Page R R R R
Agents can send feedback to Co-Authors R R R R
Configurable message on Send-Feedback screen R R R R
Agents can send compliments to Co-Authors R R R R
Configurable message on Send-Compliments screen R R R R
Full-text or Tag Based Search Parameters through URL R R R R
Created/Updated buttons for recently edited guides R R R R
Add/Hide/Re-order Catalogs of Guides R R R R
Popularity based or Fixed order of guides within each Catalog R R R R
Configurable search label per line of business R R R R
Display Version History (for Internal use) R R R R

Admin View

Junior

Professional

Executive

Enterprise

Add or Disable Authors, Agents R R R R
Grant Co-Authoring rights to individual guides R R R R
Create & Manage Lines of Business (LOBs) R R R R
Add, Edit & Re-order Catalogs to Lines of Business R R R R
Publish or Unpublish guides to Catalogs in Lines of Business R R R R
Generate Landing Page for each Line of Business R R R R
Create Tags and assign them to guides R R R R
Guide, User, Author Activity Reports R R R R
User, Agent & Author Activity Reports R R R R
Incident Details – including csv export R R R R
Guide, Catalog, Line of Business Activity Reports R R R R
Keyword & Tag Search Activity Reports R R R R

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