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Flexible plans with no surprises

Choose the plan that works for you. Our pricing is flexible so you can get and pay for exactly what you need.

Plan Type

Professional

Executive

Enterprise

Internal Users – Agents, Authors, Analysts, Admins
(per user per month)

$17

$22

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External Incidents (Optional)
(per incident)

$0.20

$0.25

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Plan Specific Features

Features

Professional

Executive

Enterprise

Enterprise Data Integration Support R
Multilingual Guides Support R
Single Sign-on Integration R R
Tag Search Integration with CRM systems R R
Features Available Across All Plans

Integrations and Configurations

Professional

Executive

Enterprise

CRM Integration – OneClick Transcript for Internal Users R R R
CRM Integration – Case Creation from Self Service Guides R R R
Clone Guides (All Authors) R R R
Search Tab in Landing Page R R R

Author View

Professional

Executive

Enterprise

Unlimited number of Guides R R R
Map View – Automatic drawing of decision networks R R R
Decision Network foundation R R R
Powerful Editing in Map View R R R
Popularity based vs Fixed Order R R R
Comprehensive HTML Editor R R R
Expand & Pan across guide R R R
Interactive Slide View R R R
Embed Images (CDN Enabled) R R R
Embed Videos R R R
Include Hyperlinks R R R
Author notes to self R R R
Search Across Guide in Map View R R R
Find Leaf Guidance Steps R R R
Find Orphan User Responses R R R
Cumulative Traversal Analytics R R R
Archive & Restore Guides R R R
Multiple Co-Authors for a guide R R R
Insert Flags – Breadcrumbs for nodes reviewed R R R
Hidden User Responses R R R
Insert Redirect from Leaf Node to Landing Page, Catalog or Guide R R R
Resolution tracker for Agent feedback R R R
Languages Supported – LTR & RTL R R R

User View

Professional

Executive

Enterprise

Unlimited Internal Incidents R R R
Configurable Branding of guides – fonts/colors/size/logos R R R
Responsive view, Compatible with all Browsers R R R
Mobile compatible R R R
Embeddable Guides R R R
Embeddable Catalogs R R R
Embeddable Landing Page R R R
Tags based Search from Landing Page R R R
Agents can send feedback to Co-Authors R R R
Configurable message on Send-Feedback screen R R R
Agents can send compliments to Co-Authors R R R
Configurable message on Send-Compliments screen R R R
Full-text or Tag Based Search Parameters through URL R R R
Created/Updated buttons for recently edited guides R R R
Add/Hide/Re-order Catalogs of Guides R R R
Popularity based or Fixed order of guides within each Catalog R R R
Configurable search label per line of business R R R
Display Version History (for Internal use) R R R

Admin View

Professional

Executive

Enterprise

Add or Disable Authors, Agents R R R
Grant Co-Authoring rights to individual guides R R R
Create & Manage Lines of Business (LOBs) R R R
Add, Edit & Re-order Catalogs to Lines of Business R R R
Publish or Unpublish guides to Catalogs in Lines of Business R R R
Generate Landing Page for each Line of Business R R R
Create Tags and assign them to guides R R R
Guide, User, Author Activity Reports R R R
User, Agent & Author Activity Reports R R R
Incident Details – including csv export R R R
Guide, Catalog, Line of Business Activity Reports R R R
Keyword & Tag Search Activity Reports R R R

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