Pricing for Internal Use & Customer Self Service

Professional

Internal Use (Call Centers)

$20

per user / month post usage


External Use (Customer Self Service)
Contact Sales


Enterprise

Internal or External Use

  • Professional plan plus
  • REST APIs
  • Javascript APIs
  • Single Sign-on Support
  • CRM Data Connector
  • Web Services Support
  • Custom Commands
  • Multilingual Guides Support

Compare plans

Professional

Enterprise

Creating Decision Trees

Intuititive Authoring Platform with Synchronized Map View and Interactive View – Learn More
Unlimited Decision Trees with Guidance Steps & User Responses –  Learn More
Add Text, Images, Videos, Tables, Hyperlinks & Forms to Guidance Steps – Learn More
Generative AI Assist – Improve, Summarize, Change Tone, Translate Text – Learn More
Generate Response Nodes with AI Assist – Learn More
Placeholder Functions – Personalize Data for use in Call Scripting Decision Trees – Learn More
Math Functions – Add, Subtract Multiply, Divide, Floor, Ceiling, Absolute – Learn More
Date Functions – Age, Add, Subtract, Convert, Duration – Learn More
String Functions – Concatenate, Find, Replace, Trim – Learn More
List Functions – Add, Remove, Find, Length – Learn More
Format Functions – Format Numbers, Currency, Dates – Learn More
Logic Conditions to Auto-Traverse Decision Tree – Learn More
Add Scores to Decision Trees Nodes for Quiz, Surveys & Lead Qualification – Learn More
Powerful Search in Map View – Multiple Criteria – Learn More
Hide Select Pathways in a Decision Tree – Learn More
Create Hierarchical Decision Trees – Handoff / Return – Learn More
Print Decision Tree / Generate PDF
Copy/Paste Nodes within & across Decision Trees – Learn More
Associate Search Tags with Individual Nodes of a Decision Tree – Learn More
Associate Custom Metrics with Individual Nodes of a Decision Tree – Learn More

Using Decision Trees

Internal Use by Call Center Agents – Learn More
Support for Agent Feedback Workflow – Learn More
Generate Transcript of Decision Tree Path Traversed
Support for Embedding Decision Tree in iFrames – Learn More
Landing Page for each Line of Business (LOB) – Example Landing Page
Search across all Nodes of all Decision Trees Published in an LOB
Add Reference ID (LeadID, Case# etc.) for each Incident
External/Anonymous Use by Customers
Configurable Branding (Fonts, Logos, Colors) per LOB – Decision Tree Embedded in a Web Page.
Pass Placeholder Values via URL Parameters to a Yonyx Decision Tree – E.g. Name Passed via URL
Pass Placeholder Values as URL Parameters to 3rd Party E.g. Captured Data Passed via URL

Analytics and Management Reports

Weekly Usage Insights for Administrators
Cumulative Traversal Analytics in Map View – Learn More
Decision Trees Activity Report – Frequency of Access for Each Decision Tree – Learn More
Metrics Report – % of Decision Tree Journeys Meeting Each Metric Criteria – Learn More
User Activity – Frequency of Access by each Internal User – Learn More
LOB Acitivty – Frequency of Access across All Decision Trees – Learn More
Keyword Search Activity – Frequency of Search by Keywords
Tag Search Activity – Frequency of Search by Tags tied to Decision Tree Nodes
Incidents Report – Steps (with timestamps) traversed by each user in one session – Learn More

Administration Console

Manage Lines of Business (LOBs) – Add, Rename
Add/Rename/Configure Catalogs within an LOB
Publish/Unpublish Decision Trees to a Catalog within an LOB – Learn More
Add/Disable Users, Grant Authoring, Admin, Analytics or Agent Rights – Learn More

Security

GDPR Compliance
HIPAA Business Associate
Encrypted data – at rest & in transit
Password Strength – Configurable password strength and renewal policy

Customer Support

Dedicated Account Manager
Train the Trainer – Author, Admin, Analytics and Agent Training
Best Practices Consulting
24 x 7 Email Support
Phone/Zoom Premium Technical Support
Integration Support – CRM, API Functions
Development Support for use of Yonyx REST and Javascript APIs

Integration

Yonyx REST APIs – Access Decision Tree Nodes as JSON Objects, Access Analytics Data
Yonyx Javascript APIs – Control Decision Tree Embedded in a Container App
Single Sign-on Support – SAML 2.0 Based idP support. Learn More – AD, OKTA, Azure, Rippling etc.
Read/Write data from CRM fields to corresponding Yonyx Placeholders – Learn More – e.g. Salesforce, ZOHO, Zendesk
API Functions – Call 3rd Party APIs from Guidance Steps using Get, Post, Put, Patch, Delete – Learn More
Custom Commands – Invoke custom code snippets from any Decision Tree Guidance Step – Learn More
Multilingual Decision Trees Support – Export/Import Decision Trees in XLIFF format – Learn More
External Use: Create Case in CRMs from any Guidance Step

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