Service Level Standards

Service Availability

Yonyx is committed to providing its customers with an outstanding experience with system availability. Yonyx’s enterprise-grade redundant infrastructure enables it to provide world-class uptime, averaging 99.98% for more than the past two years, including any downtime due to planned maintenance.

Benefits

Benefit from round-the-clock availability that powers your business continuity—backed by Yonyx’s triple redundant deployment architecture. Know that Yonyx is completely aligned with your availability expectations, with Yonyx’s 99.5% Service Level Commitment. Trust that you’ll get access to Yonyx when you need it, with Yonyx’s 99.98% availability track record.

Strong Service Level Commitment

Guaranteed uptime of 99.5% backed by Performance Remedies.Yonyx has achieved a historical uptime track record of 99.98% over more than the past two years & Yonyx SLC is backed by a service credit if availability commitment isn’t met.

Monthly Uptime Guarantee 99.5%

Hosting Site Response Time

Yonyx guarantees that for at least 99% of the Uptime, the elapsed time for a packet sent from Yonyx network entry/egress routers to the Yonyx application layer servers and back will be less than 3 seconds.

Remedies for Performance Levels

If Yonyx fails to meet the performance standards in this SLA (Service Level Agreement) document more than two times over a quarter and whether or not such failure is cured, Customer may terminate the Agreement for cause by written notice to Yonyx without any further cure period. If Yonyx does not cure any single failure to meet any of the performance standards in this SLA (Service Level Agreement) within twenty-four (24) hours from when such failure begins twice in a one (1) month period, Customer may then terminate the Agreement for cause by written notice without any further cure period.

Service Availability is calculated as a percentage by dividing the number of minutes the Yonyx Services are available during the applicable month by the number of total minutes in the applicable month, excluding in all cases Scheduled Maintenance where Customer has been notified in advance. If the Service was unavailable for more than 1% of the time for that calendar month, Customer will receive a credit against future charges for the Service equal to 1 day of service for each 1% increment, or part thereof, of downtime.

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