by Keith Fuchs | Jun 6, 2014 | Automate Support, Customer Self Service, Customer Support
While there are many differences between a multimedia flowchart and visual flowchart, both can be exceptional interactive flow charts when fused with Yonyx’s AGI technology. Yonyx enables organizations to create multi-media flowcharts that provide customers an...
by Keith Fuchs | Jun 5, 2014 | Automate Support, CRM, Customer Support
A key component of Yonyx AGI Interactive guides is the capability to embed any Yonyx catalog or guide in a lightning fast landing page. There are many positive effects that this feature has on both the cosmetics and performance of any business’ web-site. A Yonyx...
by Keith Fuchs | May 18, 2014 | Automate Support, CRM, Customer Self Service, Knowledgebase
Automated support thrives in service trade industries such as plumbing and electronics. A self-service style step-by-step flow through equipped with both DNA and API technology, makes that annoying repair, a cinch. This form of automated support is the epitome of...
by Keith Fuchs | May 12, 2014 | CRM, Customer Support, Knowledgebase
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. Customer relationship management or “CRM”, is the foundation of virtual call centers and helpdesks everywhere. In fact, in a later series, we will...
by Keith Fuchs | Apr 26, 2014 | Automate Support, Customer Self Service, Customer Support
Virtual self-service manuals can provide a unique and interactive way to troubleshoot any possible or persistent conflicts. Virtual self-service manuals can be a wonderful asset to your business. Help-desk style user manuals can reduce your need for a customer service...
