Tag: best customer service
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Five Ways To Improve Customer Satisfaction Surveys
Improving customer satisfaction scores can be a daunting task. However there are many ways to make a simple phone call or visit, unforgettable. Here are five ways to improve customer satisfaction surveys: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service 1. Make Customers Laugh – Most of the time,…
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Help Desk Integrated Computer Manuals – A Beast Unleashed
A help desk integrated user manual is a beast unleashed. This new form of remotely accessible software is a huge asset for both businesses and customers. Using the latest technology, release 4.8, this AGI solution will increase the productivity of customer support, here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Average Handle Time and First Call Resolutions
They are a bigger power couple than Posh and David Beckham. Average handle time and first call resolution. Analytics integrated with flow visualization can help gauge the incidence of both. Every business should strive for high first call resolution rates and low average handle times. Combined they procure a superior and elite customer service experience…
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How Virtual Self-Service Manuals Pay Dividends
Virtual self-service manuals can provide a unique and interactive way to troubleshoot any possible or persistent conflicts. Virtual self-service manuals can be a wonderful asset to your business. Help-desk style user manuals can reduce your need for a customer service team and as a result diminish overhead. Yonyx enables organizations to create decision tree driven interactive guides…
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How Multimedia Flow Carts Will Raise Customer Know How
Multimedia flow charts can help raise CSAT scores, but these elaborate yet simple devices provide an informative and interactive interface that will certainly raise customer awareness and make them better acquainted with products and services. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Make Customers Smarter About…
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Where First Call Resolution Can Matter Most
First-call resolution, for many customers and organizations this is a vague term with a fleeting opportunity for attainment. However, first call resolution is none the less important for businesses hoping to form rapport with their clients. There are specific industries where first call resolution is specifically needed most. Two of these industries are internet/cable service…
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How Multimedia Flow Charts Can Make Customers Smarter
Multimedia flowcharts can be a wonderful apparatus to use as a form of automated customer self-service. Multimedia flowcharts are pragmatic and can reach any audience. Furthermore, multimedia flow charts make customers smarter and more adept. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Makes…
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Troubleshooting In It’s Various Forms: Different Strokes for Different Folks
Troubleshooting can take shape in various forms. Each method of troubleshooting can have positives and negatives for different groups of people. Yonyx can help your business discover its needs and cater to a diverse demographic. Nevertheless different guides and service manuals are appropriate at certain points. However, all virtual troubleshooting guides will improve customer support…
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How To Elevate Those Falling CSAT Scores
Falling CSAT scores can bring forth trepidation in the commerce field. Many businesses with falling CSAT scores, can be cast in to a period of uncertainty with an unrelenting ubiquity. Changing poor customer service habits and committing to delivering can change the game altogether. A high CSAT score is a great litmus test of customer satisfaction. The best…
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Different Strokes for Different Folks: The Self-Service Help Desk
Last but certainly not least, an exploration of the versatile self-service help desk. Possibly, the self-service help desk can encompass all the other forms of media previously mentioned: virtual call centers, multimedia flow charts, visual flow charts and frequently asked question manuals. The self-service help desk can feature all or none of the various customer…