by Keith Fuchs | May 16, 2014 | CRM
With customers frequently looking for support on products and services. It is important that organizations have competent technical support call centers to serve them. To deliver the best your team should be tuned to deliver, and these four are the best practices to...
by Keith Fuchs | Mar 30, 2014 | Customer Support
E-Commerce websites paved the way for customer self service, as more and more customers were able to research and purchase retail items without the help of a store employee. Customers, therefore, expect the self service to continue should there be an issue with a...
by Keith Fuchs | Mar 27, 2014 | Customer Support
Many companies in the IT industry make the mistake of failing to manage customers effectively. When a customer purchases your IT product, your job as the seller is far from over. Take a look at the following IT customer management best practices: Yonyx enables...
by Keith Fuchs | Mar 19, 2014 | Customer Support, Knowledgebase, Troubleshooting
An IT best practices booklet must not be underestimated as a form of alternative support. Even though it sounds like a boring knowledgebase, the interactive approach can help both your company and your customers. In fact, having an alternative support is a win-win...
by Keith Fuchs | Mar 9, 2014 | Automate Support, Customer Support
With the technology available, settling for a one-dimensional FAQ or knowledge base is only a disservice to your customers. As you create dynamic customer support mechanisms, make sure that you follow the interactive manual best practices to provide an improved...
