Tag: business
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IT Customer Service Bible | More Than Just Technical Support
One might expect the IT customer service bible to be filled with technical jargon describing advanced troubleshooting and customer support mechanisms. While that is an essential piece, there is a lot more to the IT customer service bible than just providing technical support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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The Negative Impact of a Bad Customer Experience on Your Business
Photo by Dany Kurniawan An estimated 46% of unsatisfied customers share their negative customer experience about products and services, as opposed to 30% of satisfied customers. They vent their frustrations over social media platforms. These complaints leave a lasting impact after bad experiences. With the advent of social media, customers have now found a voice to…
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Using Positive Language During the Customer Experience
Rather we realize it or not, language is one of the most powerful factors in our lives. The way words are said, sentences phrased and tones used, can make all the difference in our message is received. You can be trying to communicate something positive, but due to poor word choice, it comes out sounding…
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Don’t Write off Phone-Based Customer Service and Support Yet
As this Zendesk article points out, phone-based customer experience support, especially for large companies, is in something of a mire right now, for a variety of reasons, be it a poor infrastructure or poor technological resources. They point out a fact that may appear to be a contradiction at first, and that’s that many customers…
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The Basics of Having A Customer Loyalty Program
It seems as if every business, from major big-box retailers on down to mom-and-pop ice cream parlors, have some sort of customer loyalty program. These programs can take many forms. It can be a card swiped at the register at the time of purchase that gives a discount. It can be a “buy 10 cones…
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Some Final Thoughts on Customer Retention Strategies
Across this series of blog posts, we’ve been looking at the benefits of increased customer retention levels, such as an upswing in sales, and the various ways a business can increase their customer retention levels, including reciprocity and positive language. For the last post in this series, we want to turn out attention to the…
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Some More Customer Retention Strategies for Your Business
In a previous article, we looked at some of the basics of customer retention, and why it is important. We learned that even a five percent increase in customer retention can lead to a significant increase in sales and the bottom line. And we learned about the use of language in customer retention, using pleasing…