Tag: complaints
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The Negative Impact of a Bad Customer Experience on Your Business
Photo by Dany Kurniawan An estimated 46% of unsatisfied customers share their negative customer experience about products and services, as opposed to 30% of satisfied customers. They vent their frustrations over social media platforms. These complaints leave a lasting impact after bad experiences. With the advent of social media, customers have now found a voice to…
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The Importance of Creativity in Delivering Customer Service
We’ve been looking at a variety of skills needed to deliver an exceptional customer service experience, such as empathy, active listening, and being confident. Yet there’s another customer service skill that can really come in handy when dealing with customer issues: creativity. Let’s take a look at why this skill is extremely important. When handling…
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Handling the Customer Experience on Social Media: Twitter
Since the internet began, people ranging from everyday Joes to celebrities, shared their thoughts and feelings through various blogging sites, such as Blogspot, Live Journal and Diary Land. Then came Twitter, and changed the blogging game forever. In the past, blog posts could actually be mini dissertations, but Twitter forces you to say what you…
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Handling Customer Issues and Complaints Via Social Media
Saying there has been an explosion in the use of social media over the past five years is a gross understatement. It seems as if everyone is on some social media platform, be it Facebook, Twitter, LinkedIn or Google Plus, to name a few. Many businesses have moved to the social media sphere, and it…
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Using Empathy As a Tool For Customer Service
At some point in a company or organization’s history, customer complaints are going to rear their head, probably on a regular basis. We’ve all heard horror stories of customers practically foaming at the mouth over some minor detail. Those incidents really do happen—I’ve seen them first hand, but a majority of customer complaints are more…
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How to Maintain A Positive Attitude Towards Complaints
An inevitable aspect of the customer experience are customer complaints. These won’t necessarily take the form of angry, irate customers foaming at the mouth over a broken appliance, or being overcharged a few cents on a product. Sometimes the customer will approach you in a rational fashion. They will be understandably upset or distressed, but…
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How to Deal Effectively With Customer Complaints
When you run a business it is inevitable that you will eventually encounter a customer complaint. The dissatisfied customer won’t be necessarily foaming at the mouth mad, but they are still upset about something, and it is your job to figure out what it is they’re unhappy about, and how to best resolve it. Doing…