Tag: creative customer support
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Use an Interactive Decision Tree to Improve the Customer Experience
Improving the customer experience is something your business should strive for in every customer interaction that occurs, and you must not neglect the experience of seeking creative customer support. One way to greatly improve the customer experience that also lowers operational costs is to offer an interactive decision tree to help with troubleshooting issues. Let’s…
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Basic Mistakes To Avoid When Providing an Interactive Decision Tree
Your business may already understand the benefits of providing creative customer support through an interactive decision tree, but are you making the same mistakes that many businesses make? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Take a look below at the basic mistakes that…
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Why You Still Need a Helpdesk With Your Interactive Decision Tree
An interactive decision tree automates customer support, allowing customers to resolve many troubleshooting issues on their own. That does not mean, however, that a decision tree eliminates the need for a helpdesk altogether. On the contrary, a decision tree and a helpdesk should go hand in hand to create the optimal customer experience. Yonyx enables…
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Why You Need an Interactive Decision Tree to Support Your Products
When a customer purchases a product from your company and takes it home, that is just the beginning of the customer experience. Customers expect a certain level of creative customer support that involves troubleshooting information and a helpdesk. The best way to provide the creative customer support that your clients are looking for is through…
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How Agent Guided Interaction (AGI) Impacts the Customer Experience?
When a customer calls your helpdesk for the purpose of troubleshooting an issue, the quality of their interaction with the agent has a profound impact on the customer experience. The interaction usually begins with agent introducing himself and asking how he may help the customer. The customer states his problem and the agent takes charge…
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What Steps are Involved in Creating an Interactive Decision Tree?
A decision tree is a self-service platform that can be accessed from computers, tablets and cell phones. It contains cumulative steps of interactions that help a customer troubleshoot an issue. An interactive decision tree is a creative customer support tool that lets customers resolve routine issues on their own. A decision tree makes an efficient…
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What Types of Images and Videos Should You Add To A Decision Tree?
As businesses discover the power of offering a decision tree to enhance customer support, next level questions arise about specific aspects of how to create a decision tree model. Adding images and videos is an important step in the process and here’s what you should include. Yonyx enables organizations to create decision tree driven interactive…
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3 Creative Customer Support Ideas to Improve the Customer Experience
Improving the customer experience can be a challenge without the right creative customer support mechanisms in place. If your customer support is subpar, consider consulting with a customer support analyst. A few added technology platforms is all it takes to improve the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…