Tag: CRM
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Virtual FAQ Manuals – The New Decision-Tree Guide
Virtual FAQ manuals or virtual frequently asked question manuals, are a cutting edge innovation of automated customer support. Virtual FAQ manuals save customers time and energy. Sometimes the most basic questions have the most basic answers, customers can identify these resolutions and conflicts with ease using virtual FAQ manuals. Customers can access the virtual self-help desk…
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How Visual Flow Charts Increase Knowledge Base
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers, making them more keen and aware about the product and services they subscribe to. Yonyx…
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Multimedia Flow Charts – Robust IT Interactive User Manuals
Multimedia flow charts are robust IT interactive user manuals, filled to brim with exquisite detail and enriched information. The multimedia flow chart is an evolution of the visual flow chart. Multimedia flow charts have become a twenty-first century commodity which now feature graph database as a backend. These devices have created new methods to stimulate,…
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A Guide To Automated Support – FAQ Manuals vs. CRM Software
Automated support can be constructed in a variety of different ways. Two of the most common forms of automated support are frequently asked question or FAQ manuals and CRM software. Each means of automated support can host positives and negatives for different sets of clients. CRM software and the frequently asked question manual are two…
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Comprehensive API and DNA – The Keys to the Knowledge Base
Data can be stored and utilized in a variety of ways. Yonyx utilizes three different strands of information technology to provide customers with the content they need to enhance their troubleshoot or self-service. These three forms of data are: comprehensive API, DNA or decision-nature architecture and knowledge base. Each of these are interconnected yet work…
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Raising CSAT Scores with Customer Management Software
In many customer service oriented industries, CSAT scores are everything. CSAT scores are the backbone of how customer management software came in to existence. From everything ranging from the retail industry to the food and beverage industry, customer management software has held a crucial role in raising CSAT scores. CRM interfaces have taken shape in…
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CRM and The Virtual Help Desk – How They Affect Interactive Customer Service
Customer management software is the basis of customer relationship management or CRM. CRM also has a huge role in creating an original and resourceful virtual helpdesk integrated handbook? Yonyx customer management software is utilized in advanced CRM formats while utilizing a virtual help desk to improve overall CRM. Customer management software produces a map view for…
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Tips To Help Increase Agent Productivity
Agent productivity can be more difficult to attain then consistency. This is due to largely in part to call center agents being extraordinarily efficient and performing optimally in every instance. While consistency calls for a repeated attempt to provide customer service and resolve complaints, productivity stakes a higher claim: superior results that foster progression. Average…
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Automate A New Interactive Customer Service Experience
Many have heard the term automated support, but few truly appreciate what it is. Automated support is a new interactive customer service experience, made possible with an assortment of decision-tree driven guides, multimedia applications and information technology. Automated support relies heavily on servers and web hosted interfaces. The theory behind automated support is that it…
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What is Release 4.8? A Yonyx Innovation
Release 4.8 is one of the best features Yonyx offers. It is truly technology under the hood with a strong foundation. Over two-hundred plus minor and major versions of every Yonyx AGI guide are deployed across the industry. Furthermore, backups are frequented upon the smallest revision or edit. This allows for interactive service manuals to be…