Tag: CSAT
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Best Customer Service Practices Lower AHT and Reward In CSAT
The best customer service practices lower AHT or average handle time and in return are rewarded with an increase in customer satisfaction or CSAT index scores. A great example of this are the many restaurants and eateries world-wide. All food and service industries strive to provide the best customer service. For elegant establishments and family-owned cuisine…
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Virtual FAQ Manuals – The New Decision-Tree Guide
Virtual FAQ manuals or virtual frequently asked question manuals, are a cutting edge innovation of automated customer support. Virtual FAQ manuals save customers time and energy. Sometimes the most basic questions have the most basic answers, customers can identify these resolutions and conflicts with ease using virtual FAQ manuals. Customers can access the virtual self-help desk…
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Raising CSAT Scores with Customer Management Software
In many customer service oriented industries, CSAT scores are everything. CSAT scores are the backbone of how customer management software came in to existence. From everything ranging from the retail industry to the food and beverage industry, customer management software has held a crucial role in raising CSAT scores. CRM interfaces have taken shape in…
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Customer Satisfaction Index Is The Precedent In Any Industry
In almost any industry, customer service and customer satisfaction index is the precedent. These industries range from hospitality services to transportation. More often than not the capabilities of each tenant are quantified in online review boards like Yahoo! or Google! Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service…
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Enhancing Customer Service With Call Center Scripts
Call center scripts can serve as a foundation to customer service prominence. Call center scripts can be the platform to raise CSAT scores and deliver unrivaled customer service. Bring the words of the call center script and enhance customer service interactions. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
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Five Ways To Improve Customer Satisfaction Surveys
Improving customer satisfaction scores can be a daunting task. However there are many ways to make a simple phone call or visit, unforgettable. Here are five ways to improve customer satisfaction surveys: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service 1. Make Customers Laugh – Most of the time,…
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Analytics Impact Interactive Customer Service Experience
Analytics immediately affect the interactive customer service experience . Among the many features offered by Yonyx AGI solutions, the most ergonomic and engaging feature could be the analytics with flow integration platform. Now, Yonyx can capture data as it ebbs and flows, displaying powerful click stream data. This helps visualize frequented nodes and pathways, detecting changes in browsing behavior…
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How CSAT Will Flourish With Lower Average Handle Time
Average handle time is a cornerstone of CSAT score proliferation and increasing customer satisfaction. Lower average handle-time is defined as reducing the amount of time it takes for a call center agent to handle a complaint and resolve the issue. Sometimes, this is handled swiftly and efficiently. However, there are plenty of moments where this process…
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Customer Satisfaction and First Call Resolution
Both first-call resolution and customer satisfaction are two key statistics that are the source of commercial initiatives. First-call resolution is quantified in what is known as a FCR Rate. Conversely, customer satisfaction is rated in a score called a CSAT score. For many businesses, both of these facets are extraordinarily important. Lowering first-call resolution rates and…
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Improving Call Center Agent Consistency With Etiquette
Call center agent consistency is cultivated in the best customer relationships. In order to this, consistent call center agents must always maintain a high level of professionalism. Etiquette is the foundation of procuring interactive customer service. In the midst of the chaos and frustration surrounding call center, agents sometimes slip up. Although, customer management software may be…