by Keith Fuchs | Jul 1, 2014 | CRM, Customer Service, Customer Support
The best customer service practices lower AHT or average handle time and in return are rewarded with an increase in customer satisfaction or CSAT index scores. A great example of this are the many restaurants and eateries world-wide. All food and service industries...
by Keith Fuchs | Jun 26, 2014 | Automate Support, CRM, Customer Self Service, Knowledgebase
Virtual FAQ manuals or virtual frequently asked question manuals, are a cutting edge innovation of automated customer support. Virtual FAQ manuals save customers time and energy. Sometimes the most basic questions have the most basic answers, customers can...
by Keith Fuchs | Jun 25, 2014 | CRM, Customer Support
In many customer service oriented industries, CSAT scores are everything. CSAT scores are the backbone of how customer management software came in to existence. From everything ranging from the retail industry to the food and beverage industry, customer management...
by Keith Fuchs | Jun 11, 2014 | CRM, Customer Support
In almost any industry, customer service and customer satisfaction index is the precedent. These industries range from hospitality services to transportation. More often than not the capabilities of each tenant are quantified in online review boards like Yahoo! or...
by Keith Fuchs | Jun 7, 2014 | CRM, Customer Support, Troubleshooting
Call center scripts can serve as a foundation to customer service prominence. Call center scripts can be the platform to raise CSAT scores and deliver unrivaled customer service. Bring the words of the call center script and enhance customer service interactions....
