Tag: customer care
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2 Things That Will Help Improve Your IT Business’ Customer Experiences
Selling IT is big business today with impressive IT companies like Apple, Microsoft and Google leading the pack. You need to understand that the major companies know what matters is their customers, as such massively present themselves as ultimate go-to companies in IT; think software, search, etc. Yonyx enables organizations to create decision tree driven…
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Interactive Software Troubleshooting Guide | Deliver Customer Support
As technology advances, the customer support behind software, devices and more has to advance at a similar pace. Customer expectations regarding customer support have greatly increased and your company must respond with an interactive software troubleshooting guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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Customer Service Is Like A Game. Here Is Your Strategy To Success
Customer service management is a game that- literally- almost every business plays. Truth is customer service management is not easy. Here is your guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Basics Customer service management equals focusing on customers, 100%. This understanding is the…
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Automated Support Is The Biggest Customer Experience Trend Of 2014
Recent polls indicate that 75% of customers believe automated support makes the customer experience convenient when troubleshooting or resolving issues. Catering to the preferred customer experience is easy when you set up automated support through an interactive decision tree and social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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3 Unique Ways To Earn Customer Loyalty (Revisited)
There is more to customer loyalty rather than the popular discount programs offered to customers. Companies who have felt contented and sill using discount programs to earn customer loyalty have failed miserably. Times have changed and customers are wiling to get a much expensive product as long as it suits their needs perfectly. Perhaps,…