Tag: Customer Complaints
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Customer Satisfaction Index Is The Precedent In Any Industry
In almost any industry, customer service and customer satisfaction index is the precedent. These industries range from hospitality services to transportation. More often than not the capabilities of each tenant are quantified in online review boards like Yahoo! or Google! Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service…
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How Identifying Root Causes Raise CSAT
Everyday, customers everywhere field thousands of complaints and leave more disillusioned than before they addressed their issue. Failure to identify a root cause can be held most accountable for this disparaging sentiment. Identifying the root cause can be beneficial to businesses, as much as it can be toward customers. Identifying the root cause can raise…
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Identifying Root Cause with AHT and FCR
Identifying the root cause of a problem is always paramount. However, the process can be painstaking. Sometimes the road to perdition is paved with good intentions. From a customer service perspective, this means that attempting to sort things out can take longer than expected. If this occurs, the average handle time mean is certain to…
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Reduce Customer Complaints | Helpdesk Integrated Computer User Guide
The goal of any customer support tool is to increase the level of customer satisfaction and make it as easy as possible for customers to use your product. Focusing on resolving common customer complaints is a major component of setting up a helpdesk integrated computer user guide. Yonyx enables organizations to create decision tree driven…
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How to Figure Out What Keeps Your Customers Up at Night
Your role as a business is to figure out what keeps your customers up at night. All their painful points need to be at the heart of what you do. This extends beyond going through their common complaints, serving them promptly or getting any feedback from them. Yonyx enables organizations to create decision tree driven…
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Know Common Complaints to Set Up a Helpdesk Integrated User Manual
Taking the time to truly understand the common customer complaints, makes setting up a helpdesk integrated user manual much easier because you can cover all of the important aspects. Finding out the customer complaints is the beginning of any valuable customer support tool. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Reduce High Volume Customer Complaints | Interactive IT User Guide
Businesses that are hearing the same customer complaint over and over again are sometimes at a loss with how to attack the support issue head on. An interactive IT user guide is an excellent tool that can resolve the problems that result in high volume customer complaints. Yonyx enables organizations to create decision tree driven…
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The Negative Impact of a Bad Customer Experience on Your Business
Photo by Dany Kurniawan An estimated 46% of unsatisfied customers share their negative customer experience about products and services, as opposed to 30% of satisfied customers. They vent their frustrations over social media platforms. These complaints leave a lasting impact after bad experiences. With the advent of social media, customers have now found a voice to…
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How to handle customer complaints on social media
Social media is an open platform that allows anyone to comment whatever pleases him/her. Therefore a company using social media to serve customers has to expect a lot. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. There are times when you will receive positive comments…