Tag: customer retention
-
Automated Support Is The Biggest Customer Experience Trend Of 2014
Recent polls indicate that 75% of customers believe automated support makes the customer experience convenient when troubleshooting or resolving issues. Catering to the preferred customer experience is easy when you set up automated support through an interactive decision tree and social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
-
Top Five Things You Should Do To Improve Customer Loyalty
Building customer loyalty is a challenge for nearly all businesses, yet very important. To help you get ahead of the curve, here are five tips to help you enhance your customer loyalty. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Go where customers are…
-
Don’t Lose Customers after One Negative Customer Experience
Photo by Alex Koch A single, bad customer experience is enough to make your customers forget all the positive experiences they’ve had in the past while interacting with your company. Nevertheless, a negative customer experience is bound to occur in every business. It is the company’s indifference and failure to make things right that turns…