Tag: customer support
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The Virtual Call Center Script – Deliver With Conviction
The virtual call center script is more than a mere format for agents to engage customers. It is a narration that should be delivered with conviction. It is a foundation to deliver exception customer service, it is the virtual call center script. There are many attitudes and tactics that any call center agent can utilize to deliver…
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Interactive Troubleshooting Guides With Pop-Ups Will Burst
Many interactive troubleshooting guides do more harm than good. This is because their technology is not compatible with many computers and operating systems. This is mostly due to the style of technology and the cookies that these interactive troubleshooting guides operate off of. Many interactive troubleshooting guides come in the form of a pop-up window…
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The Good, The Bad and The Ugly: Poor Customer Service (Part 2)
The good, the bad and the ugly. What are some of the ugliest ways to deliver customer service? Well there is always the benchmark of what to do: be knowledgeable, be courteous and never keep the customer waiting. Here are two more behaviors that do not comply with this concept and as a result procure…
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The Good, Bad and the Ugly: Poor Methods of Customer Service (Part I)
What makes good customer service? The answers will vary. Everything from courteous representatives to speedy response are traditional replies to the age old question. What makes bad customer service? That is more cut and dry. Incompetence is one of the worst habits that need to be broken if you wish to build a reputation as…
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Industries Where High CSAT Scores Could Be Earth-Shaking (Part 2)
There are many restaurants and eateries world-wide. All food and service industries strive to provide exceptional customer service. For elegant establishments and family-owned cuisine eateries, this is a way of survival: Providing delicious meals at an affordable price with superior accommodations. The fast food industry has emerged as an agglomeration. Titans such as McDonalds, Burger…
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How to Figure Out What Keeps Your Customers Up at Night
Your role as a business is to figure out what keeps your customers up at night. All their painful points need to be at the heart of what you do. This extends beyond going through their common complaints, serving them promptly or getting any feedback from them. Yonyx enables organizations to create decision tree driven…
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Computer Troubleshooting Bible | Meeting the Customer Demands
Sometimes, customers expect too much and this could get out of hand if you don’t have alternative means of providing support to them. Customer demands when met has everything to do with what they expect you could do. How do you intend to interact with them so you can measure up to their demands? A…
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Best Practices for Creating an Interactive Manual for Customer Support
With the technology available, settling for a one-dimensional FAQ or knowledge base is only a disservice to your customers. As you create dynamic customer support mechanisms, make sure that you follow the interactive manual best practices to provide an improved customer experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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How to Create An Interactive Customer Experience For Support
Offering customer support isn’t as easy simply supplying an FAQ anymore. To really make the most of your support mechanisms, turn to an interactive customer experience that supplies the customer with all the information they need. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Normal…