Tag: customer
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Spinning a Negative Situation With Positive Language
Rather you realize it just yet or not, how you tell a customer something can mean all the difference in obtaining a sale or a lead. If you use overtly negative word choice and language, then you run the risk of alienating the customer, and losing a sale. Using more positive language and word choice,…
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Giving Your Customers A Little Something Extra
A little while back, I stopped in a fast-food restaurant and ordered a meal. Turns out there was going to be a small wait on some part of the meal. Even though it wasn’t a long wait, and I told the employees it was no big deal, they nevertheless gave me a small drink for…
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Empathy is the Key to Good Customer Service
Throughout our customer service careers, there are times when we are not only dealing with a customer’s complaint or issue, but there are also times when we ourselves are customers and have an issue that must be dealt with. Working in customer service for years has given me a degree of empathy for those across…
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The Five P’s of Excellent Customer Service
It seems like every business and organization has their own individual method of delivering excellent customer service, each with their own acronyms and unique names. However, there are a few methods that are common and universal to all businesses, one of which is the 5 P’s: Let’s look at each of the 5 P’s a…
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Why Does My Small Business Need CRM?
CRM—it’s a term a lot of businesses owners, from organizations of all sizes, hear these days, but what exactly is it? And how does it benefit a business’ or organization’s customer experience? This article will look at what CRM software is and how to use it effectively in business. Yonyx enables organizations to create decision…
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The Overall Personality of Your Employees Matters A Lot
The meaning of customer service is more than what we know. It is beyond just a method of assisting the customers with your product and service. The customer service is a wide concept, which entails the technicality of customer experience. it starts with the efficiency of your help desk and goes through the actual purchase…
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Top 5 Tips for Fantastic Customer Care
Great customer care services have resulted to happy and satisfied customers all the time. The challenge comes in when delivering the great customer care services to your important assets, the “customers”. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Here are some of the…