Tag: customers
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Small Changes To Your Customer Experience Improve Business Performance
Customer experience determines the success or failure of a business. Yet, small businesses still think they need to have a lot of money in order to start improving customer experience in their undertakings. Truth is, small companies have done the smallest of things like printing point of sale receipts for customers with impressible results. Yonyx…
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Customer Experience | The Key is Meeting Customer Requirements
Every industry is unique but the bottom line will always be the “customer.” When you manufacture products, you are not creating them at random. You create them according to the industry that you belong. From the manufacturing period, you try to establish it in the market. Yonyx enables organizations to create multi-media flowcharts that provide…
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Ensuring a Positive Customer Experience | Your Core Responsibility
As a business owner, you are going to make decisions that carry a multitude of risk to your company – as well as to your career. Everyone in the company must be aware of the customers’ attitude and make an effort to build not only the company’s reputation but also trust. Yonyx enables organizations to…
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Using Positive Language During the Customer Experience
Rather we realize it or not, language is one of the most powerful factors in our lives. The way words are said, sentences phrased and tones used, can make all the difference in our message is received. You can be trying to communicate something positive, but due to poor word choice, it comes out sounding…
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Don’t Write off Phone-Based Customer Service and Support Yet
As this Zendesk article points out, phone-based customer experience support, especially for large companies, is in something of a mire right now, for a variety of reasons, be it a poor infrastructure or poor technological resources. They point out a fact that may appear to be a contradiction at first, and that’s that many customers…
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The Benefits of Offering Multi-Channel Customer Support
In a previous post, we looked at the growing trend of customer self-support, in which your customers use a wide variety of online tools to seek assistance for common support issues. Another growing trend in customer service is multi-channel support. This means customers can access your support system from a variety of devices, such as…
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The Basics of Having A Customer Loyalty Program
It seems as if every business, from major big-box retailers on down to mom-and-pop ice cream parlors, have some sort of customer loyalty program. These programs can take many forms. It can be a card swiped at the register at the time of purchase that gives a discount. It can be a “buy 10 cones…
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Some Final Thoughts on Customer Retention Strategies
Across this series of blog posts, we’ve been looking at the benefits of increased customer retention levels, such as an upswing in sales, and the various ways a business can increase their customer retention levels, including reciprocity and positive language. For the last post in this series, we want to turn out attention to the…
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Some More Customer Retention Strategies for Your Business
In a previous article, we looked at some of the basics of customer retention, and why it is important. We learned that even a five percent increase in customer retention can lead to a significant increase in sales and the bottom line. And we learned about the use of language in customer retention, using pleasing…
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Here are Some Great Customer Retention Strategies You Can Use
Let’s start off with a statistic, courtesy of the Harvard Business School: if you increase your customer retention rate by five percent, then you can expect anywhere from a 25 to 95 percent upswing in sales. That’s a very sobering statistic, and should function as a call to arms for businesses everywhere. So how exactly…