by Keith Fuchs | Jun 27, 2014 | Customer Service
A simple look around most telecom and software companies will show you that not many put a lot of effort coming up with interactive troubleshooting manuals/guides for their products. The end result is customers who can’t figure out how to comfortably diagnose problems...
by Keith Fuchs | Jun 7, 2014 | Automate Support, Customer Support, Troubleshooting
Multimedia content can gather the attention of users and even stimulate the senses while agents and customers conduct an interactive troubleshoot. However, DNA or decision nature architecture is a powerful wrinkle that Yonyx has injected in to all of their interactive...
by Keith Fuchs | May 15, 2014 | Customer Support, Troubleshooting
There are many species of interactive troubleshooting guides that can help customers identify root causes. Here is an interactive troubleshooting guide outlining the basics of inquiry, discovery and resolution: Yonyx enables organizations to create decision tree...
by Keith Fuchs | Mar 20, 2014 | Customer Self Service, Customer Support, Troubleshooting
Traditional support is almost always done on telephones or the use of call centers. In some ways, this method can handle customer inquiries or resolve issues. With the introduction of interactive troubleshooting handbook, the world of customer support has been turned...
by Keith Fuchs | Mar 4, 2014 | CRM, Customer Self Service, Troubleshooting
Many companies nowadays have to look for ways to improve customer service hence the introduction of interactive troubleshooting system. In fact, the interactive troubleshooting is an alternative method for customer service. It is a relatively new innovation designed...
