Tag: interactive
-
Interactive Troubleshooting Handbook Generates Productivity
When it comes to an interactive troubleshooting handbook, it is extremely useful to include colors and pictures in the equation. This is because colors and pictures are easy to look at and relaxing in more ways than one. This way your call center agents will enjoy using them. The illustrations are helpful in a way…
-
Getting High Quality Customer Support through Interactive User Guides
How many people are on queue in your customer support lines? Ten is bad enough – having more than that could be disastrous for your company. What should be the best solution when it comes to this? The answer – interactive user guide for customer support. What happens when customers wait in line for the…
-
Enhance Your Software User Booklet By Making It Interactive
With the modern technology available, a software user booklet can be more than a collection of text and a few tables and figures. Take the customer experience to new heights with the help of an interactive software user booklet and robust customer support mechanisms. Yonyx enables organizations to create decision tree driven interactive guides for…
-
How to Create An Interactive Customer Experience For Support
Offering customer support isn’t as easy simply supplying an FAQ anymore. To really make the most of your support mechanisms, turn to an interactive customer experience that supplies the customer with all the information they need. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Normal…
-
Using Focused Interactive Troubleshooting for the Computer Industry
An interactive troubleshooting system is very useful not only for the computer industry but also for other industries as well. How can this relatively new system help boost your company’s productivity? Lift customer support burdens – With the interactive troubleshooting, a computer industry can actually cater to a huge number of customers who have simple…
-
Advanced Interactive Customer Management for the IT Industry
Customer management is one of the most important aspects in the IT industry thus the introduction of interactive approach to reinforce the system. If you operate an IT business, an interactive customer management allows you to make the most of your comprehensive database. Most companies create useful content into their website. If they can weave…
-
How Beneficial is Interactive User Guide to Your Company
Many customers – specifically those who are tech savvy – are hungry for information. They spend hours looking for solutions even to minute problems. These are the kinds of customers who would appreciate if you have interactive user guide incorporated in your website. So, how beneficial is the interactive user guide to your company? It…
-
Diffusing Angry Customers through Interactive Troubleshooting Guide
If there is something that can put off your support staff, it’s angry customers. What better way to diffuse these seemingly hostile customers than through interactive troubleshooting guide? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Many angry customers call support for reasons only they…
-
Getting to Know the Interactive Troubleshooting Customer Service Trend
Technology has definitely gotten big over the past years. It plays a major role not only in industries like mobile, data and social. This is the reason there is a rising trend in customer service, the interactive troubleshooting method. What is an interactive troubleshooting customer service system? Yonyx enables organizations to create decision tree driven…
-
How Using Interactive Customer Service Will Yield More Sales
Your customer base is made of a wide range of characters. Many of them are novices at technology; some are bored in real life, like say, long distance travelers, while others reel at the challenge of interaction- e.g. techies who live to experiment with gadgets and new technology. Yonyx enables organizations to create decision tree…