Tag: interactive
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Interactive Troubleshooting to Enhance Customer Relations
There is nothing more annoying than to wait in line for the next available representative. This can disrupt customer relations, which is why the interactive troubleshooting has been introduced. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Interactive troubleshooting can enhance customer relations because it…
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Employing Interactive Customer Service for a Far Advanced IT
Advanced IT can only do so much, which is why employing an interactive customer service can help in making progress. Companies have started adding interactive customer service, which means their IT department is already far advanced. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…
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Benefits of Interactive Customer Service for Telecom Companies
The more that gadgets and mobile devices become popular, the more that telecom companies must carry out a successful interactive customer service. Thousands to millions of customers may be congesting your support lines with problems similar to one another. Your support staff already have enough on their plates to be hounded by customers with simple…
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Exploring Best Practices for Interactive Customer Management
The most important aspect of running a business is customer support. Exploring best practices to make properly implemented interactive customer management is therefore necessary. What are these best practices to make proper implementation of interactive customer management? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
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Using Convenient Interactive Software for Customer Management
A lot of companies are having problems with customer management, which is why the use of a convenient interactive software has been introduced in the market. This type of approach is especially useful to avoid congestion in your support lines. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar…
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Easy Customer Service through Interactive Troubleshooting
If there is one way that you can improve the quality of customer service, it is through implementing interactive troubleshooting. How is this possible? It can reduce the number of customers waiting for the next available representative. The customers need not call for support because they can diagnose and fix their own simple issues. Yonyx…
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How important is an Interactive Software for Customer Management?
Often businessmen think that to have an interactive software for customer management is to lose that personal touch. This is actually not the case when it comes to customer interactions. How important is automating and why it can’t lose a personal touch in customer interaction? Yonyx enables organizations to create decision tree driven interactive guides…
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Interactive Customer Service Best Practices to Bear in Mind
There are best practices on interactive customer service to bear in mind when you’re a business entrepreneur. This often starts in training your employees from the beginning. How to make sure best practices are implemented when it comes to interactive customer service through training? Train through Role Playing A role-playing approach for interactive customer service…