Tag: knowledge base
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Make Your Customers Smile with Proper Knowledge Base
The knowledge base on your website can be used as a crucial tool to make your customers smile. When it’s properly done, you can use the knowledge base to reduce the number of snags your customers face leaving them pleasantly served. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Make Your Customer Service Culture Tick with Amiable Knowledge Base
Making your company’s services standout to the greatest possible extent gives customers a feeling of enhanced satisfaction, and of course, enviable importance. Creating a culture of service excellence is the two-edged sword to help deal with your competition decisively. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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What Is More Important Than Knowledge Base Best Practices?
Your knowledge base is a very crucial ingredient in customer self service management and optimization. Yet, not many people take it seriously or do it right. In this article, we tell you the bottom line standing you need to have in mind with your KB articles. Yonyx enables organizations to create decision tree driven interactive…
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How Visual Flow Charts Increase Knowledge Base
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers, making them more keen and aware about the product and services they subscribe to. Yonyx…
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Make Your Agents Productive With Available Interactive Knowledge Base
Do you know that the knowledge base in your business can make your customer agents more productive? Research has shown that making your knowledge base available to your customer service agents before serving the same to customers on your website makes their work easier for the simple reason that some customers really don’t like to…
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How to Write a Killer Knowledge Base Article (KB articles)
The main purpose of a knowledge base article is to enlighten a consumer about a product. Therefore eliminating the need for him to contact customer care for help. It is for this reason that when you write these articles that they serve the purpose. Here are tips to help you write killer knowledge base articles.…
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Good Topics and Consistent Updates Crucial for Rich a Knowledge Base
Online support centers are full of challenges but that is not supposed to mean that they fail in their core responsibility. Creating knowledge base content is challenging especially when it come to producing quality content that stands the test of time. Here are tips to guide you when you want to create content for your…
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How to Write the Best knowledge base for Your Website
Writing a knowledge base article is something challenging. This is made so by the many expectations you are required to balance. For many writers being concise, factual and engaging to their audience is something that eludes them. This will no longer be the case if you put these factors into consideration. Yonyx enables organizations to…
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Use Knowledge Base For Agent Productivity
What makes customer service agents productive? Knowledge base. Some may argue that there are different methods. Some say professionalism and courtesy are key. Others claim that useful automated support tools such as decision-driven guides and comprehensive API are the answer. What makes bad customer service? Those precepts are more clarified. One of the worst forms of…
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Here are More Hints for an Awesome Self Support Knowledge Base
Through a series of posts, we’ve been looking at the concept of customer self support, and how companies are using it more and more to handle routine customer experience issues, such as troubleshooting. In the last post, we looked at how knowledge bases, or articles that address common support issues, are a big part of…