Tag: knowledgebase
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Knowledge Base – The Foundation of CRM
Knowledge base is the propelling guide behind Help Desk Computer Integrated Handbooks, decision-tree driven manuals and interactive customer service manuals. Knowledge base also serves as the building blocks of virtual cell-center scripts and automated customer support. Knowing the tools of the trade and the services provided, is the basis of knowledge base. The know-how and…
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Call Center Agent Productivity – Knowledgebase
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. A knowledge base is the latent component that often goes unnoticed. However, knowledge base fuels the information database that helps power many forms of media and interactive customer service experiences. Knowledge base is the driving force behind Help Desk Computer…
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Provide Customers Access to Knowledge with an Interactive Software FAQ
Customer satisfaction is major contributor to driving customer retention and brand loyalty. For the software industry, customer satisfaction extends to the level of customer support received and quality of knowledgebase – not just functional software. When customers are able to use your product to the fullest and utilize advanced features, it’s easy to understand how…
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Build a Knowledgebase for Customers | Computer Best Practices FAQ
Many businesses in the computer industry think about customer support from the perspective of how to troubleshoot a problem. However, customers are also interested in learning from a computer best practices FAQ to improve their experience using your product. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Advantages of Providing a Helpdesk Integrated Troubleshooting FAQ
Automated support is a growing trend in creative customer support because of its many advantages. A helpdesk integrated troubleshooting FAQ in particular provides a number of advantages above and beyond typical automated support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customer self service reduces…
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Enhance Your Knowledgebase With An Interactive Customer Service FAQ
A knowledgebase is a customer support tool that provides customers with information pertaining to troubleshooting or other customer service areas. Customers are forced to dig through information to find answer to some of their most basic questions. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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Why Customers Love Using A Decision Tree Driven Troubleshooting Guide
When customers are facing a troubleshooting issue, a decision tree driven troubleshooting guide is the preferred choice from an array of knowledgebase options. Customers prefer this method because the workflow feels more like a conversation, it’s available around the clock and the multimedia helps explain the process. Yonyx enables organizations to create decision tree driven…
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Interactive Decision Tree | Walks Customers through Troubleshooting
The interactive decision tree walks customers through troubleshooting without the help of live customer representative. It gives customers a series of items or questions related to the current situation they are in. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. How does it work in…
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Why Your FAQ Doesn’t Cut It | Intro to Decision Tree Customer Support
You may think your FAQ does the job when a customer is troubleshooting an issue, but look at your recent helpdesk call logs. You’ll find that your FAQ only leaves your customers with unresolved issues that could be solved by creating a decision tree. Yonyx enables organizations to create decision tree driven interactive guides for…
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Dealing with Tech Savvy Customers Who are Getting Smarter
Modern customers have become tech savvy and smarter compared to customers in the previous decade. The digital era has made them who they are today – able to make research and obtain knowledge. This is the reason why an interactive decision tree is best integrated in the company’s comprehensive knowledgebase and customer support.Yonyx enables organizations…