Tag: social CRM
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How to Use Social Media to Improve Your Customer Satisfaction Scores
In today’s world everything is operated as though it is at a village level. This is because social media has simplified communication. The business would world should not be left behind if customer satisfaction is what they aim for although driving customer satisfaction with it is a challenge for many. Here are tips on just…
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How to Extend Your Customer Experience Through Social Media
Thanks to social media that the world can truly be perceived as a global village. Business wise it can help extend your customer experience. Here are three ways to achieve this. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Recruit in Relation to Brand Growth…
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Top 3 Social Customer Service Mistakes You Must Avoid At All Times
Listening to what your followers and customers are saying online is key to success. This is because every customer feels free to post the experience he or she had with the company. These customers find it easy to share on face book, twitter and instagram. Companies using social media to promote customer service need to…
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The Role of Social CRM in Helpdesk Integrated Telecom Customer Service
In the past, the telecom industry has relied on the telephone support of call center customer service agents to handle all customer inquiries and to resolve issues. With the advent of social media, however, social CRM has become the key focus of helpdesk integrated telecom customer service. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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A Guide to Using Social CRM for Telecom Customer Relations
Social CRM is a powerful tool that offers companies the ability to connect with customers in a way like never before. Maintaining telecom customer relations in particular is greatly helped by the incorporation of social CRM into your customer support plan. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Benefits of Social CRM to Maintain Positive IT Customer Relations
Nearly every industry has initiated social CRM to manage customer relations better. The IT industry is no different which is why social CRM is essential in maintaining positive IT customer relations. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Benefit #1: Connect with customers on…
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3 Steps to Preparing Dynamite Social CRM Strategies
The use of social CRM in business as a solid business strategy has increased significantly over the last few years. More and more businesses have embraced it, yet only a few seem to be doing it excellently. In this article, you will learn how to create the best social attack for winning customers. Yonyx enables…
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Best Practices for Telecom Customer Relations Over Social Media
Social media is becoming the preferred customer support channel across a wide array of industries. For the telecom industry in particular it is a valuable channel, making telecom customer relations best practices over social media all the more important. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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A Quick Guide to Improving Customer Management for IT Companies
For many IT companies working with advanced technology comes naturally, but sometimes customer service and management lags behind technical advances. To help IT companies better serve their customers, we’ve put together this IT customer management guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. After…
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The Quintessential Customer Relations Guide for the Software Industry
Products and services in the software industry require a level of customer support that involves technological support as well as high quality customer service. Below are a few tips to serve as a software customer relations guide that are sure to drive customer retention and loyalty. Yonyx enables organizations to create decision tree driven interactive…