Tag: software
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Interactive Guide Software | Easy Step by Step Call Flow
In the traditional call center setting, the call scripts are extremely limited because it only follows one element in the support workflow. The introduction of interactive guide software has revolutionized the way call centers are being run today. An interactive guide software provides on-screen assistance to agents that goes beyond the traditional scripting. It allows…
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Decision Tree Driven Software Results in Better Customer Management
A better customer management can be achieved today by implementing a decision tree driven software. This is a new, innovative technology that allow multiple levels of self-service. Of course, customer support is still one of the key processes that a company must have. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Best Practices for Customer Management in the Software Industry
Customer management is as important for the software industry as any other industry, perhaps even more. While companies should continually focus on improving software, they should also follow these software customer management best practices. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. 1. Offer helpdesk…
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3 Ways a Helpdesk Integrated Software for Troubleshooting Can Help You
Regardless of what your industry is – IT, computer or customer service – a helpdesk integrated software for troubleshooting can definitely help you. There are three major ways that this advanced technology can help you including: 1. It lifts up some of the loads of customer management. All companies have to deal with customers in…
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Interactive Software Installation Manual | Improved Customer Support
Businesses are always looking for ways to improve customer support offered for software installation. For many customers, the installation process proves to be difficult and they would benefit from consulting an interactive software installation manual. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Is an…
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How to Improve Your Software Installation Manual and Customer Support
Improving customer support is a never ending process that involves evaluating and updating your support mechanisms to better resolve issues. A software installation manual is a great starting point to transform the robust types of customer support offered. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Automated Support Enhances An Ordinary Software Installation Booklet
When customers purchase software online or in a retail store, they expect to receive some kind of software installation booklet that details the process of getting the program up and running. Though a software installation booklet is full of helpful information for your customers, nothing beats the power of automated support to handle installation. Yonyx…
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Best Practices for Customer Service of Software Companies
Software companies must carry out best practices to enhance their customer service. What are these best practices that software companies can carry out to improve customer service? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Treat your support staff well. There are…
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Using Convenient Interactive Software for Customer Management
A lot of companies are having problems with customer management, which is why the use of a convenient interactive software has been introduced in the market. This type of approach is especially useful to avoid congestion in your support lines. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar…