Tag: strategies
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A Quick Guide to Improving Customer Management for IT Companies
For many IT companies working with advanced technology comes naturally, but sometimes customer service and management lags behind technical advances. To help IT companies better serve their customers, we’ve put together this IT customer management guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. After…
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The Quintessential Customer Relations Guide for the Software Industry
Products and services in the software industry require a level of customer support that involves technological support as well as high quality customer service. Below are a few tips to serve as a software customer relations guide that are sure to drive customer retention and loyalty. Yonyx enables organizations to create decision tree driven interactive…
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Questions to Think About Before Initiating a Social CRM Campaign
Like most businesses on the cutting edge of customer trends, you probably understand the importance of social CRM and are implementing a campaign. Before you begin connecting with customers over social media websites, ask yourself the following questions and consider consulting with a customer support analyst about your social CRM goals. Yonyx enables organizations to…
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Understanding Weak Areas to Improve the Customer Experience
The key to improving the customer experience is to understand where the weak areas are of your customer service initiatives. Below are a few ways you can find ways to enhance the customer experience, but be advised that it is an ongoing process to provide creative customer support. Yonyx enables organizations to create decision tree…
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What Does Yonyx Do to Actually Improve the Customer Experience?
In the complex world of customer support and technology jargon, it can be difficult to discern how a specific product or service will impact the customer experience. Let’s take a look at how Yonyx in particular provides a positive influence on the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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5 Signs You Need Social CRM Help From a Customer Support Analyst
Just because you know you need to implement social CRM into your creative customer support plan, doesn’t mean you know HOW to run an effective social CRM campaign. Be aware of the 5 signs listed below that it’s time to turn your social CRM campaign over to a customer support analyst to reach your desired…
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Avoid These 2 Common Errors Companies Make Using Social CRM Techniques
Social CRM is an incredibly powerful tool that helps businesses provide creative customer support and improve the customer experience. To do so, however, social CRM must be carried out with the best practices. Otherwise, you won’t see the results you were hoping to get out of social CRM. Yonyx enables organizations to create decision tree…
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3 Things Your Business Doesn’t Know About Social CRM But Should
The good news is that more and more businesses of all sizes recognizes the benefits of social CRM and are implementing campaigns. The bad news is that many businesses are unaware of a few key points necessary to get the most out of their social CRM campaign. Yonyx enables organizations to create decision tree driven…
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What Steps are Involved in Creating an Interactive Decision Tree?
A decision tree is a self-service platform that can be accessed from computers, tablets and cell phones. It contains cumulative steps of interactions that help a customer troubleshoot an issue. An interactive decision tree is a creative customer support tool that lets customers resolve routine issues on their own. A decision tree makes an efficient…
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Common Social CRM Mistakes Made By Businesses All Too Often
Social CRM is a creative customer support platform that can steer your company’s brand image and market share on a favorable path. Fostering customer engagement on social media is beneficial to both your company and customers. However, many companies commit mistakes and fail to reap the complete benefits of social CRM. Let us take a…