Tag: support
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Interactive IT Handbook | Excellent Way to Prioritize Customer Needs
Entrepreneurs today should not ignore the most important asset of their organization, namely – customers. Customers should be given the value, care and attention they deserve. But, how can organizations do this when customer support is always clogged by repetitive issues and tasks? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Advantages of Providing a Helpdesk Integrated Troubleshooting FAQ
Automated support is a growing trend in creative customer support because of its many advantages. A helpdesk integrated troubleshooting FAQ in particular provides a number of advantages above and beyond typical automated support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customer self service reduces…
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How to Get Started with Interactive Decision Tree Modeling
The phrase ‘interactive decision tree modeling’ may sound daunting and complex, but it’s the simplest way to provide creative customer support. By automating many troubleshooting issues, a decision tree makes customer self service a reality. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Understand the…
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Lower Operational Costs with Automated Support and a Decision Tree
Much of the emphasis about the benefits of a decision tree has to do with improving the customer experience while troubleshooting a problem. Many companies initiate automated support for the express purpose of enhancing the customer experience. However, any customer support analyst would also discuss how you can lower operational costs by offering automated support…
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How To Better the Customer Experience Through Automated Support
Businesses are embracing the latest technology to enhance the customer experience and gain an edge on the competition. Automated support is a creative customer support system that delivers a better customer experience by guaranteeing flexibility and 24/7 access to the support knowledgebase. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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How to Determine Common Problems of the Customer Experience
When a customer support analyst begins a decision tree, the first thing to figure out is what problems your customers are likely to experience that lead to an issue requiring customer service. During the brainstorming process of developing creative customer support, you should focus on a few key areas to determine what the common problems…
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Using Positive Language During the Customer Experience
Rather we realize it or not, language is one of the most powerful factors in our lives. The way words are said, sentences phrased and tones used, can make all the difference in our message is received. You can be trying to communicate something positive, but due to poor word choice, it comes out sounding…
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Don’t Write off Phone-Based Customer Service and Support Yet
As this Zendesk article points out, phone-based customer experience support, especially for large companies, is in something of a mire right now, for a variety of reasons, be it a poor infrastructure or poor technological resources. They point out a fact that may appear to be a contradiction at first, and that’s that many customers…