Tag: troubleshooting
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Top Benefits of Interactive Troubleshooting In Your Call Center
Customer care in most software telecom industries can be handled by customers themselves if they have the right resources. Yet, the leading cause of the swelling care operational budgets could mean that most telecoms don’t really have a grip on self service. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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How to Make Troubleshooting Telecoms and Software Easy
Software and other telecoms are quite challenging to deal with especially when they turn faulty or stop to function as they are supposed to. More so, for non technical customers, faulty software or telecoms can mean anguish to running customer care agents- in some cases, buying a replacement which is wasteful. Yonyx enables organizations to…
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Multimedia Flow Charts – Robust IT Interactive User Manuals
Multimedia flow charts are robust IT interactive user manuals, filled to brim with exquisite detail and enriched information. The multimedia flow chart is an evolution of the visual flow chart. Multimedia flow charts have become a twenty-first century commodity which now feature graph database as a backend. These devices have created new methods to stimulate,…
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A Guide To Automated Support – FAQ Manuals vs. CRM Software
Automated support can be constructed in a variety of different ways. Two of the most common forms of automated support are frequently asked question or FAQ manuals and CRM software. Each means of automated support can host positives and negatives for different sets of clients. CRM software and the frequently asked question manual are two…
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Decision-Tree Driven Guides At Work In The Real World
Decision-tree driven guides thrive in many different trades. For example, decision-tree driven guides excel when it comes to installations and repairs in the plumbings and electronics industries. A self-service style step-by-step flow through equipped with both DNA and API technology cultivates a new form of troubleshooting and walkthrough. Here’s how decision-tree driven guides are…
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Identifying The Source When Troubleshooting With Interactive Customer Service
As mentioned knowing the difference between a root cause and customer complaint is marquee for customers, as well . There is a distinct difference between a customer complaint and root cause. Simple rich content equates to automated customer support. Customer self-service is the basis of every troubleshoot and identifying the source is attainable with interactive customer service…
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Create Interactive Troubleshooting Guides That Are Robust
Create an interactive troubleshooting guide that is robust. Don’t present the content in a stale manner and don’t present the information in an opaque obscurity. Create interactive troubleshooting guides that are unique and efficient. Yonyx AGI manuals have many features that help make this possible. However there are measures that authors can take to create interactive…
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Decision Tree Handbooks Instrumental In Troubleshooting
Decision tree driven handbooks are a form of automated self-service manuals which can provide an innovative method to troubleshoot any issue. Decision-tree driven troubleshooting handbooks are a new variety of customer self-service, reducing the need for a customer support staff and reducing costs. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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Identifying The Root Cause Is Paramount
In the realm of customer service there are two frequently used terms: customer complaint and root cause. A customer complaint can consist of a myriad of problems. A root cause is the source of the complaint, the perpetrator of future incidents and the foundation of causality. For example: If a customer complains that their car does not…
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Troubleshooting 101: Methodology
A virtual flowchart or self-service manual can be the most resourceful and efficient methods of troubleshooting. Troubleshooting in itself, follows its own methodology, a rendition of the Scientific Method. Here is the art of troubleshooting, broken down from a scientific perspective. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…