by Keith Fuchs | Jun 25, 2014 | CRM, Knowledgebase
Decision-tree guides are not used exclusively in customer service situations. In fact, the decision-tree guide is universally adaptable. This is most evident in educational settings where decision-tree guides serve as an effective learning tool. A Yonyx AGI...
by Keith Fuchs | Jun 24, 2014 | Automate Support, CRM, Customer Self Service, Customer Service
A key feature of Yonyx AGI interactive guides are the fact they are embedded catalogs that come with a lightning fast landing page. As a result navigation of these various catalogs are simple and efficient. A Yonyx AGI Interactive guide with an embedded catalog is...
by Keith Fuchs | Jun 18, 2014 | CRM, Customer Support
Create a unique interactive customer service experience with a Yonyx Interactive AGI guide. The benefits are countless and endless. Customers despise consulting a paper-based customer care manual. Instead, engage them with an interactive customer service experience....
by Keith Fuchs | Jun 17, 2014 | Automate Support, CRM, Customer Self Service
Release 4.8 is one of the best features Yonyx offers. It is truly technology under the hood with a strong foundation. Over two-hundred plus minor and major versions of every Yonyx AGI guide are deployed across the industry. Furthermore, backups are frequented upon the...
by Keith Fuchs | Jun 8, 2014 | CRM, Customer Support
Interactive customer service manuals have a wide array of nifty and resourceful features. A Yonyx AGI interactive platform excels above and beyond. With browser support, https security, mobile compatibility and frequent back-ups, these interactive troubleshoot guides...
