Advantages of Interactive Installation Booklet to Call Centers

If you are running a call center, what are the advantages of implementing an interactive installation booklet? There are actually a lot of things that will help your company prosper and remain competitive in the industry.

Advantages of interactive installation booklet
Advantages of interactive installation booklet

Here are a few advantages worth looking at –

Allows you to reduce the Average Handle Time (AHT). When you are dealing with hundreds of customers throughout the day, the interactive installation booklet is a software that can help you in more ways than one. It pulls out all necessary information from your database so that call center agents will efficiently relay the data to the customer. This makes the resolution process easier and faster.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

Improves the call center agent productivity. When a call center implements an interactive installation booklet and it allows the agent to pull out only relevant data from your knowledgebase, the agent can handle more customers than when you don’t have the interactive software. The agent will only look at it directly from his or her desktop for efficient customer walkthrough.

Apart from these benefits, the implementation of an efficient interactive software still has many other uses that will help your business grow further. Perhaps, the growth would be slow but as it builds up you will recognize the full potential of the software in keeping things consistent.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree