Automate Customer Support | Decision Tree Driven Troubleshooting Guide

Automating customer support is an intelligent solution to enhancing the customer experience, lowering operational costs and streamlining support processes. Though there are many mechanisms available for customer support, a decision tree driven troubleshooting guide is often the best choice for the computer, IT, software and telecom industries.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

What does a decision tree driven troubleshooting guide offer that other mechanisms don’t?

Other methods of customer support such as FAQs and knowledgebases provide access to information, but not in an organized and intuitive manner. A decision tree, on the other hand, puts the right information in front of your customer at the right time during the troubleshooting process.

Will my customers understand how to use the decision tree driven troubleshooting guide?

Customers find decision trees to be intuitive. The workflow represents the natural questions and answers that a customer would normally direct to a troubleshooting helpdesk, and therefore it’s as easy as having a conversation with a customer service agent.

This sounds complicated. How can I get help creating a decision tree driven troubleshooting guide?

The best choice is to consult with the an expert customer support analyst such as Yonyx. Their experts will walk you through each step of creating and publishing your decision tree driven troubleshooting guide.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree