Automate Support Mechanisms with a Decision Tree Driven User Manual

With the power that comes with the interactive nature of the Internet, you are doing your customers no benefits by ignoring the mechanisms of automated customer support. Your competitors likely offer some kind of interactive guide, which makes providing a decision tree driven user manual all the more important.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Decision tree driven manual.
Decision tree driven manual.

Rise Above Competitors

In the competitive industries of software, IT, telecom and computers, customers are looking for access to creative customer support in addition to a working product. A decision tree driven user manual shows customers that you are more dedicated to their personal use of the product than your competitors.

Lower Operational Costs

One major reason most businesses adopt automated support mechanisms is to ultimately lower operational costs and increase profits. Despite the initial cost of setting up a decision tree driven user manual, the customer support tool saves your company a lot of money over time with less money spent on call center services.

Offer Customer Self Service

The driving force behind automated support is the customers’ preference to resolve troubleshooting issues on their own. With a decision tree driven user manual, customers can follow a visual workflow with comprehensive information to fix the problem themselves.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree