Automated Support Enhances An Ordinary Software Installation Booklet

by | Feb 19, 2014 | Automate Support, Customer Self Service

When customers purchase software online or in a retail store, they expect to receive some kind of software installation booklet that details the process of getting the program up and running. Though a software installation booklet is full of helpful information for your customers, nothing beats the power of automated support to handle installation.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Streamline Installation for Users

Flipping through a software installation booklet provides a customer with a plethora of information, but spread out over a number of pages without a logical workflow. Instead of providing traditional instructions for installation, consider the streamlined process of offering decision tree driven installation support that walks users through each step.

Improve Overall Customer Support

As you embark on turning your software installation booklet into a decision tree driven installation guide, you’ll lay the foundation for other types of customer support. From installation to troubleshooting, customers will appreciate the creative support that backs up your software product or service.

Reduce Printing Costs

Another advantage to offering automated support instead of a software installation booklet is the reduced costs that your business will experience. Developing automated support takes resources and energy, but you will save in the long run as you no longer have to print a paper copy of the installation booklet.

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Improve Customer Service using Decision Trees

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