Category: Customer Self Service
-
Reducing Average Handle Time With AGI Interactive Guides
Reducing average handle time is a key facet of customer support initiatives and customer relationship management. One would surmise that reducing average handle time may be a hindrance to call center agents seeking a method to be both productive and consistent. This is not the case. In fact, efficiency is the foundation of lowering average handle…
-
Five Ways To Improve Customer Satisfaction Surveys
Improving customer satisfaction scores can be a daunting task. However there are many ways to make a simple phone call or visit, unforgettable. Here are five ways to improve customer satisfaction surveys: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service 1. Make Customers Laugh – Most of the time,…
-
Decision Tree Handbooks Instrumental In Troubleshooting
Decision tree driven handbooks are a form of automated self-service manuals which can provide an innovative method to troubleshoot any issue. Decision-tree driven troubleshooting handbooks are a new variety of customer self-service, reducing the need for a customer support staff and reducing costs. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
-
Automated Support Equipped With DNA Technology – Modern Customer Service
Multimedia flowcharts can induce an increase in CSAT while utilizing automated support. These basic yet advanced charts provide an informative and interactive interface that will educate and assist in any troubleshoot. Furthermore, a multimedia flowchart equipped with AGI and DNA (decision-nature architecture) technology enhances interactive customer service to reach new heights. Yonyx enables organizations to create multi-media flowcharts that provide…
-
Automate Customer Service With A Yonyx AGI Interactive Flow Chart
While there are many differences between a multimedia flowchart and visual flowchart, both can be exceptional interactive flow charts when fused with Yonyx’s AGI technology. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent Multimedia flow charts and visual flowcharts feature robust content that is not redundant…
-
Interactive IT User Manual – A Cornucopia Of Features
An Interactive IT user manual has a cornucopia of features at it’s disposal. Ranging from decision-nature architecture to multiple back-ups, to release 4.8 and CDN enabled images, there are so many distinct features of interactive IT user manuals that can enhance interactive software customer service. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for…
-
Ways to improve call center agent productivity for less
Call centre’s are very important parts in any organization. This is in terms of providing quality customer experience to steer growth in the organization. But most of the time this is not realized due to the agents involved. Here are ways to improve call center agent productivity. Yonyx enables organizations to create decision tree driven interactive…
-
Best Call Center Application with Interactive Computer Guide
What is considered as the best call center application? It is the interactive computer guide from Yonyx, which can essentially bring a lot of benefits not only to call center business owners but to agents as well. It can do a lot of things especially in making your existing system and call scripts more efficient.…
-
Increase Your CSAT Score by Customer Service Installation Software
What is a CSAT Score? CSAT stands for Customer Satisfaction, which is an indicator that a call center business has been doing pretty well in resolving issues. The CSAT Score merely gives a quantifiable number to the overall satisfaction rating of all customers calling your business. Implementing a customer service installation software will greatly improve…
-
Identifying The Root Cause Is Paramount
In the realm of customer service there are two frequently used terms: customer complaint and root cause. A customer complaint can consist of a myriad of problems. A root cause is the source of the complaint, the perpetrator of future incidents and the foundation of causality. For example: If a customer complains that their car does not…