by Keith Fuchs | Jul 1, 2014 | Customer Support
The call center script should be a narration that helps your customers solves their problems without doubting. This means that it has to be created in a manner that is more likely get trust from the customers (that an agent isn’t reading out a solution) and be...
by Keith Fuchs | Jul 1, 2014 | CRM, Customer Service, Customer Support
The best customer service practices lower AHT or average handle time and in return are rewarded with an increase in customer satisfaction or CSAT index scores. A great example of this are the many restaurants and eateries world-wide. All food and service industries...
by Keith Fuchs | Jun 29, 2014 | Customer Support
How you answer your customer calls plays a very important role in their satisfaction index. Your customer support agents need to have the customer’s undivided attention on the phone to ensure that they are completely satisfied with the responses they get from you. If...
by Keith Fuchs | Jun 29, 2014 | Customer Support
How can you improve productivity of call center agents with the use of interactive computer bibles? An interactive computer bible works as a tool that allows you to access your entire knowledge base on any given topic- a customer query, an agent query, etc. Yonyx...
by Keith Fuchs | Jun 28, 2014 | Customer Support
The call center script is a powerful tool you can use to improve not just agent performance in your call center, but save costs, unify your support and improve customer satisfaction. Nonetheless, not every call center script is made the same, some are always better...
by Keith Fuchs | Jun 27, 2014 | Customer Support
The use of software in call center automation is a common practice today with so many businesses actively using it for various reasons. Although most people assume that only call related software is useful, research has shown that call centers can also benefit from...
