Betterment of Customer Services for increased Customer Satisfaction

Taking calls and listening to your customers by setting up a phone system is one appropriate and beneficial form of providing customer service and a first-class customer experience. It is an extremely helpful way to have a dialogue with your customers and your employees will better deal with the wide-ranging customers through the phone. There are two ways you can set up the phone system and then pick the one which best suits your business; social CRM or otherwise.

Call Queue System

Customer support analysts recommend this effective system for a better customer experience. Through the call queue system the customers listen to pleasant music until they gets connected with the company representative, moreover, it allows the customers to know how long they have to wait. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Interactive Voice Response

This system provides you the opportunity for creative customer support where you can even link it with social CRM. The customer will have to pass through some queries and the system directs them to the correct location. The customers have to wait for long but in return, the system provides proper efficiency, especially with an established group of customer service providers. [button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=””][/button_box]

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree