If you want to stay ahead of the game, a software company will benefit much from a computer installation guide – which is an alternative means of providing customer support. This significantly increases customer loyalty in folds.
The computer installation guide is just one of the options allowing your customers to do their own troubleshooting. As it improves customer experience rating, it will also enhance the loyalty of your customers.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Here is how –
A computer installation guide drives customer loyalty. If your customers have problems with installation, the guide can offer dynamic and engaging walk through. This will help them resolve whatever issues they have during the installation. These customers whose issues have been addressed without any waiting time are most likely going to be your loyal customers.
The guide is cost- and time-efficient. Many software companies are skeptic about having interactive guides because it looks more than an expense rather than a cost- and time-efficient system. However, you will see the difference when your support staff have to deal with simple, mundane issues all the time.
As a result, you spend less money on customer support and you can maximize your profit by producing loyal customers as the system reaches its maturity. Knowing all these, you might want to consider getting an interactive guide for your software company.
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