Creative Ways for Improving Customer Self Service

by | Jul 18, 2013 | Customer Self Service, Knowledgebase

Customer self service will grow as businesses seek for ways to boost their customers’ experience. Truth is that, achieving optimal customer satisfaction on your website, especially when they’re serving themselves is never going to be an easy task. However, you can try to make their self service experience, easy.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

If you lump information blocks on your site, you risk misleading your visitors even worse, annoying them. The easiest way to better your customer experience on your site is to have clear, concise and direct information provided for them.

The other way your website can boost user or customer experience is by focusing on easy and less on complex. Research has shown that customers don’t have time to waste online. If they find self help information too hard to follow, they will leave.

Lastly, create customer self service information in a way that is easy to consume. Experiment with different ways of presenting information-graphs, pie charts, directions, bullets, etc.

Yonyx presents self service information in a clear and straight forward manner.  It also allows you to experiment with different presentation techniques, in a way customers love.

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Improve Customer Service using Decision Trees

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