Customer Self Service- Unique Value and Benefits to Businesses

Although many companies have employees for inquiries, the deployment of customer self service is increasingly becoming critical for survival. Businesses have discovered their customer service analysts don’t have to keep repeating themselves – while costing them money and poor customer experience.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.

Yonyx facilitates Creative customer service while keeping customer satisfaction at a high!

Here are benefits of customer self service.

Cost savings

Just because you provide enough information on your website, doesn’t mean your customers will find it easily.  Customers get confused with multiple articles they find matching the keywords they search for, and when they do start going through one, they find it painful to jump through sections that may not be relevant to them.  Creative customer self-service, if done effectively, can cut down on client service staff to lower costs.

Collect information

Everybody now knows how important big data is. Self service gives your customers enough opportunity to interact with your website than if they called your support.  Take advantage of this to collect information about your visitors to boost your web strategy.

Yonyx can make self-service better, using the most natural form of publishing self service information. Sign up for a free trial.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree