Effective Customer Service Tips for E-commerce Websites

by | Sep 29, 2013 | CRM, Customer Self Service

Web sites that deal with e-commerce need to develop special long lasting bonds with their customers. This is a delicate business that involves a lot technology based interaction it is necessary to have strategies to maintain its customers.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.

Here are tips on just how to do it well.

Maintain your website

Make sure that your website is constantly updated with information and details required by your customers. This is for them to make informed choices about your product and as part of good customer experience

Quick response

Make it a policy that all customers have timely response to their questions and concerns to ensure satisfaction. You can also upgrade to live chats on your e-commerce website to maximize response.

Make phone calls

Communication in this way assures customers that you ere being mindful to them and therefore can easily trust you. They feel more secure due to the fact that they are not talking to machines and some issues can best be explained verbally.

Write emails

Sometimes customers get bored by our constant promotional e mails. There write emails that have a more of personal approach lets say their name when you communicate.

The key element in successful e-commerce is optimized self service. We help you create an efficient self service experience through your website.

Photo credit: mobilemarketingwatch.com

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up“][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!