Get Gung Ho! About Business Leadership

by | Aug 23, 2013 | CRM, Customer Self Service, Customer Support, Knowledgebase

Are you scared that your business isn’t on track? Are you scared that your business isn’t motivated enough? If you said ‘yes’ to either of those questions, you should consider reading Gung Ho !by Blanchard and Bowles. If you’re a seasoned business owner, you may find that you know the contents of this book like the back of your hand, though you may find the book a great refresher. If you aren’t that seasoned, this book could revolutionize the way you do business.

The central concept in Gung Ho!is that only work that is worthwhile is important. Furthermore, individuals won’t be able to do a good job unless they are aware of how their actions affect the whole company. In order for employees to produce good work, they must be empowered. It’s possible to empower employees by getting them excited about the goals of the company of which they work for.

The book reminds you that it’s important for workers to have a sense of control over what they’re doing, thus having a strong social CRM and creating good customer experience. If they feel that they are in control of something, they feel responsible for it, and this causes them to feel more valued. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Workers that feel valued and empowered are going to work harder and produce a higher quality of work. Gung Ho teaches you a lot of other useful tips to motivate and empower your employees like this.

Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent customer support analyst. [button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]

 

 

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