How to Improve and Teach Business Processes

If you become so used to how you do business, you may not think about what you’re doing when you’re doing it, as it becomes second nature to you. Business processes that you have internalized like this may be inefficient. You have to stop and think about what you’re doing so you can optimize your business processes. Things like developing unique social CRM and creative customer support system.

If you’re training new staff, it’s especially crucial to analyze the process you are going to teach before you teach it. If something needs to be changed, this is the best time to change it. Once you’ve streamlined the process, you can begin to teach it to other employees. The best way to teach a process is by first giving an overview of the process then working out the details.

You will likely have forms that you use during your business process so that each specific instance of the process can be referred to later. It’s necessary that these forms are up to date. You will also need to teach any employees that you’re training how to fill out these forms. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent customer support analyst. [button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=””][/button_box]

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree